Office Manager

SERVPRO of Oldsmar / Westchase Gainesville West Alachua County West

is hiring an Office Manager !

Benefits :

Competitive compensation

Paid training

Career progression

Personal and professional development

And more!

As the Office Manager you will manage train lead and motivate the office team while playing a key role in various other office processes. If you are organized self-motivated have superb interpersonal skills and truly enjoy providing exceptional service you might be the perfect candidate!

Key Responsibilities

Manage office team including Job File Coordinators Administrative Assistants Receptionist / Dispatchers and Accounting / HR Administrators.

Maintain professional office culture.

Coordinate franchise interdepartmental communication and activities.

Ensure delivery of appropriate training and onboarding to all office personnel.

Plan and facilitate monthly team meetings.

Facilitate completion of mid-year and annual employee reviews.

Monitor National Accounts program compliance.

Manage subcontractor certifications insurance and other documentation needs.

Manage and maintain local and SERVPRO compliance information for the Storm Program.

Oversee franchise compensation / payroll and staffing plan.

Manage and disposition lead sources.

Complete daily bookkeeping activities.

Prepare and analyze financial reports including divisional performance.

Manage Accounts Payable Accounts Receivable and cashflow.

Monitor federal / state compliance and training completion regarding risk management.

Act as the Subject Matter Expert for all office related technology and processes.

Ensure employment file and records accuracy.

Complete application process for Preferred Vendor programs.

Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals / targets.

Ensure timely submission of Royalty Reports.

Develop and maintain office division annual plan and manage performance.

Assist Senior Leadership Team as needed.

Perform other job duties as assigned.

Position Requirements

5 years of office accounting or customer service management experience

Experience in building a strong team with tangible leadership skills

Outstanding written and verbal communication skills including proper pronunciation grammar and consistently courteous and professional tone of voice

Self-motivated and goal-oriented with the ability to multi-task

Capability to work in a fast-paced team-oriented office environment

Solid organizational and planning capabilities with strong attention to detail

Ability to learn new software and proprietary software

High school diploma / GED college degree preferred

Proficiency in Microsoft Office and QuickBooks or equivalent accounting software

IICRC certifications preferred

Xactimate certifications preferred

Construction management experience preferred

Ability to successfully complete a background check subject to applicable law

Customer service industry experience a plus

Bilingual a plus

Skills / Physical Demands / Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files open filing cabinets and bending or standing as necessary.

Pay starts at $50000 - $60000 a year based on experience with the possibility of bonus incentives.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Industries LLC or Servpro Franchisor LLC (the Franchisor) in any manner whatsoever. All Sample Forms provided by Servpro Industries LLC to SERVPRO franchises should be reviewed and approved by the Franchises attorney for compliance with Federal State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use this role you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation : $50000.00 - $60000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO

you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO

career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience :

IC

Key Skills

Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Office Experience,Dental Office Experience,Payroll,Administrative Experience,Eaglesoft,Human Resources,Bookkeeping

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50000 - 60000