Field Engineer, Fitness Equipment

Field Engineer, Fitness Equipment - San Francisco

Salary : $36 / hr + Benefits, Company Phone, Laptop and Vehicle

Local travel to clients and up to 15% national travel

Job Summary :

We are looking for a problem-solving Service Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Job Responsibilities :

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR, and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of our client's equipment
• Executive effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operation procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contract customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with our client's guidelines and appropriate Health and Safety legislation.

Qualifications :

About the Company :

Our client is a Wellness Company, is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more!