Job Description
Job Description
Salary : $10-$12 / hour
About Us
CARSTAR is North America's largest Multi-Shop Operator Network of independently owned collision repair facilities, providing auto body repair, paintless dent repair, storm damage repair, and 24 / 7 accident assistance. With a commitment to quality and customer satisfaction, CARSTAR delivers industry-leading service and consistently high repair standards.
Job Responsibilities
Customer Interaction & Front Desk Management
- Greet and assist customers professionally, ensuring a positive and welcoming experience.
- Handle incoming calls and emails, answering inquiries and providing service updates.
- Maintain an organized and clean customer service area, ensuring a professional environment.
- Provide customers with details on repair processes, insurance claims, warranties, and referral programs.
Service Coordination & Documentation
Follow opening procedures, ensuring all systems, computers, and customer areas are ready for the day.Accurately record and update customer details, insurance information, and repair orders in CCC ONE.Confirm vehicle delivery timelines, explain delays when necessary, and coordinate pickup arrangements.Process and document insurance claims, DRP assignments, and repair agreements according to company standards.Quality Control & Follow-Ups
Notify customers of repair progress, answer questions, and ensure clear communication throughout the process.Verify repair estimates, pricing, and final costs, confirming all details with the customer.Conduct end-of-day procedures, ensuring all paperwork is completed and filed properly.Address any discrepancies that could prevent repairs from being completed on time.Team Collaboration & Shop Support
Assist with flag reporting for missing parts and communicate issues to the production team.Ensure repair timelines and customer expectations are aligned with shop capacity.Work closely with technicians and managers to streamline daily operations and workflow.Required Skills & Qualifications
Strong customer service and communication skills, preferably in an automotive or repair setting.Ability to manage multiple tasks in a fast-paced environment.Proficiency in CCC ONE, Outlook, and insurance-related platforms preferred.Detail-oriented with excellent organizational and problem-solving abilities.A proactive and customer-focused attitude with a commitment to high-quality service.Physical Requirements
Ability to stoop, bend, kneel, squat, and pull.Carry and lift heavy objects (up to 20 lbs).Standing, sitting, and walking for extended periods.Performing repetitive motions.Work Environment
Office SettingMay have exposure to :Paint, fumes, and particlesDirt / DustChemicals / ToxinsVarying heat / cold temperaturesIntermittent noiseSchedule
Must be onsite Monday Friday, 8 : 00 AM - 5 : 00 PM
