Senior Business Process Analyst

About Omada Health

Omada Health is a digital-first, integrated care provider that helps people build sustainable habits that improve their health-whether that's losing weight, managing diabetes, reducing stress, or staying on top of hypertension. We combine human care teams, behavior science, and data-driven insights to deliver outcomes that matter.

We're looking for a Senior Business Process Analyst to drive operational excellence and scalability across Omada's rapidly evolving business. This role will play a critical part in designing and improving the processes that enable seamless member experiences, efficient go-to-market workflows, and measurable results.

About the Role

As a Senior Business Process Analyst at Omada Health, you'll identify, analyze, and optimize cross-functional workflows that power our customer operations. You'll collaborate with leaders across Commercial Operations, Marketing, Customer Success, IT, and Sales to streamline how we serve our members and clients while maintaining quality, compliance, and operational agility.

The ideal candidate is a systems thinker who thrives in complexity, is fluent in continuous improvement methodologies, and can balance innovation with structure in a high-growth digital health environment.

Key Responsibilities

Process Design & Optimization

• Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign.
• Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency.

Measurement & Insight

Implementation & Change Leadership

Governance & Compliance

Qualifications

Required :

Preferred :

Success Profile

A successful Business Process Manager at Omada Health is :

Benefits :

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

About Omada Health : Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit : https : / / www.omadahealth.com /

Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies :

California, New York State and Washington State Base Compensation Ranges : $128,800 - $161,000

This role is also eligible for participation in annual cash bonus and equity grants.

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