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HVAC Technical Support Advisor

HVAC Technical Support Advisor

WatscoLansing, MI, US
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HVAC Technical Support Advisor

Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern states largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching.

Job Description

The position of Tech Support Adviser has the responsibility of providing technical and application support as well as technical training to TEC customers, outside TEC Sales, and internal TEC Sales support. The following details are not definitive and subject to change based on organizational needs.

Responsibilities

  • Maintain a complete working knowledge of the technical aspects in Heating, Ventilation, and Air Conditioning equipment distributed by TEC.
  • Provide technical and application support via phone or field job site visits to TEC customers.
  • Provide technical and application support for inside and outside sales staff.
  • Provide technical support for TEC parts division.

Skills, Knowledge, & Abilities

  • Complete understanding of HVACR systems and applications.
  • Understanding of refrigerant pipe design.
  • Must have good public relations skills.
  • Computer skills; Microsoft Office suite, Excel, Microsoft Outlook, some PIC programming knowledge.
  • Well organized.
  • Team oriented.
  • Exceptional problem-solving skills.

    • Education & Experience

  • 3-year Trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment.
  • 10 years' experience in the HVACR industry related to service and installation.

    • Physical Demands Working Conditions & Physical Requirements

  • General office environment.
  • Routine use of office equipment such as computers, phones, filing cabinets, and fax machines
  • Requires seating for extended amounts of time, manual dexterity for working with computer keyboards.
  • Job site visits requiring roof access via ladders and scuttle Accesses.
  • Must be able to carry a backpack weighing up to 50 pounds at job sites.

    • Job Hours

  • Monday through Friday
  • 8am to 5pm

    • Salary Expectations

    Minimum Starting Salary of $56,000 Starting Salary Based on Experience

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