Avionics Technical Services Rep

Avionics Technical Serivices Rep - ATL Airport Who we are :   Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills, and more. If you want to learn more about us visit us at And for a full listing of open job opportunities go to

The position :

Primary role is to provide on-site technical support of Panasonic IFE / GCS (In Flight Entertainment / Global Communication Services) products installed or being progressively installed on customer aircraft. Additional role includes technical leadership, direction or recommendations on work actions directly to the customer, third party MRO maintenance staff, the customer’s maintenance control organization, PTS OCC, MCC or limited to a combination of organizations as appropriate to the service agreement and work processes. Ensure that work performance is at a standard to achieve Panasonic performance availability guarantee as specified in the agreements. Works closely with CSE’s (Customer Support Engineer), TSE’s (Technical Support Engineer), Account Managers, Program Managers and other Panasonic support staff to ensure a successful IFE / GCS product installation or performance for the customer. Collect, synthesize and report on system performance metrics internally and externally to customer. Develop and maintain excellent working relationship with the customer. Work closely with multiple departments in maintenance provider organization to ensure their knowledge and effective operation of PAC IFE / GCS systems.

• Aircraft IFE / GCS Maintenance and Support Provide technical leadership and guidance to maintenance staff on all aspects of IFE / GCS installation and maintenance in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or in the development of Preventative Maintenance programs.Develop and maintain IFE / GCS system performance reporting criteria for Panasonic and customer stakeholders.Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.Represents Panasonic Maintenance and Maintenance support organization to the customer.Communicate and interface with relevant departments of the customer, primarily for production related processes and various Panasonic assist in reporting IFE / GCS system and report improvements in the processes both at the customer facing side as well as within Panasonic.
• Administrative / Documentation Document testing and repairs using computer and bar-coding closely with MRO to monitor and track spare parts inventory.Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO documentation.

What we’re looking for :

Our Principles :   Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What we offer :   At Panasonic Avionics Corporation we realize the most important aspect of leading our industry is the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

All applicants are subject to Company policies, third-party customer and worksite requirements, and government requirements, regarding vaccination and / or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and / or testing for positions in which third-party customers, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.