QA Engineer

POSITION SUMMARY / PURPOSE

Plans, controls, schedules and provides the leadership to achieve quality problem solutions, quality cost reduction and customer satisfaction by reporting quality status and analyzing defective products, consistent with established standards by performing the following duties personally or through subordinate team leader.

KEY JOB DUTIES / RESPONSIBILITIES

Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs product quality analysis of customer and internal reported concerns to determine failure mode, potential root cause(s) and appropriate interim and permanent corrective actions.
• Provides direction to internal / external departments regarding initial containment and product verification activities.
• Reports problem resolution status, updates and tracking in both internal and external (on line) problem reporting systems.
• Keeps management team abreast of significant issues or developments identified during customer build activities and actions being taken to improve the situation.
• Supports and / or maintains quality assurance objectives complementary to corporate policies and goals.
• Utilize FTA (Fault Tree Analysis) approach to assist analysis (as required).
• Interpretation of production specifications to confirm analysis.
• Develop and maintain work instructions for quality assurance processes
• Provides analysis report to support customer failure analysis.
• Coordinates preparation of monthly customer quality reports.
• Maintains test equipment & calibration program. (as assigned)
• Develops and maintain strong working relationships with key customer contacts.
• Attends customer meetings and reports status of open issues to appropriate internal / external entities.
• Communication of problem resolution status & plans to key customer management team members.
• Conducts dealer scramble activities if required.
• Performs continuous improvement activities (Kaizen)

EDUCATION / EXPERIENCE / LICENSE / CERTIFICATIONS