Talent.com
Restaurant Shift Leader
Restaurant Shift LeaderSiouxbelly, LLC • Ames, IA, US
Restaurant Shift Leader

Restaurant Shift Leader

Siouxbelly, LLC • Ames, IA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Job Title : Shift Leader

Department / Function : Operations

Location : Field, in Shop

Report to : General Manager / Assistant Manager

Details : Nonexempt

Travel Requirements : Rarely

GENERAL DESCRIPTION

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to :

FOCUS

People

  • Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening / closing duties), providing feedback and training.
  • Know and support appropriate personnel policies, labor laws and safety procedures.
  • Ensure all security procedures are executed (safe procedures, open / close procedures etc.)
  • Transitions into opening / closing duties.

Customers

  • Make customers really happy.
  • Resolve customer complaints / issues.
  • Empowers Associates to make sure all customers leave happy.
  • Execute and support all food safety requirements and practices.

    • Sales

  • Lead Associates to open, transition, and close shifts without supervision.
  • Manage and organize the line and delegate duties to Associates.
  • Know and uphold standards for product quality.
  • Work the line as needed.
  • Ensure back-of-the-house procedural standards are met.
  • Promote sales on the shift through executing the marketing plan within the four walls.

    • Profits

  • Control food costs, labor, waste, and cash on the shift.
  • Count drawers and follow proper daily cash handling procedures.

    • ESSENTIAL PHYSICAL FUNCTIONS

  • Must have the ability / stamina to work a minimum of 40 hours a week.
  • Ability to stand / walk for 8-9 hours per day and sit for 1-2 hours per day.
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customer and employee traffic.
  • Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  • Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

    • EXPERIENE, EDUCATION AND BEHAVIORS

  • Must represent Potbelly Advantage and Our Values.
  • Minimum of 1 year supervisory experience in a restaurant or retail environment.
  • Minimum educational requirement : High School degree.
  • Must be able to work a minimum of 2 opens and / or closes per week.
  • As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
  • Exceptional customer service skills.
  • Strong communication skills, both written and verbal.
  • Strong organizational skills and the ability to multi-task.
  • Strong interpersonal skills.
  • Ability to train and coach others.
  • Must be able to demonstrate strong leadership skills at all times.
  • Must be a strong team-player.
  • Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
    • serp_jobs.job_alerts.create_a_job

    Restaurant Shift Leader • Ames, IA, US

    Job_description.internal_linking.related_jobs
    Sales Associate

    Sales Associate

    Yesway • Webster City, IA, US
    serp_jobs.job_card.full_time
    Ensure hospitality for all store guests by ensuring timely guest transactions, facilities / store cleanliness, and implementation of Yesway standards. .Resolve customer complaints and concerns in a ti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Domino's Pizza • Des Moines, IA, US
    serp_jobs.job_card.full_time +1
    Awesome franchise with over 40 years of experience in the pizza biz!.Add to that resume now! Get real world experience toward your degree by working and developing with us.Food Service Workers look...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Jimmy John's • Ames, IA, US
    serp_jobs.job_card.full_time
    Assistant Managers help oversee in-store operations alongside the General Manager.The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Club Manager

    Club Manager

    Planet Fitness • Ames, IA, US
    serp_jobs.job_card.full_time
    Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and Responsibilities : . Recruit, hire, train, schedule and supervis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Shift Leader

    Shift Leader

    Slim Chickens • ANKENY, IA, US
    serp_jobs.job_card.full_time
    Be a part of one of the 25 fastest growing fast casuals, Slim Chickens!.Slim Chickens is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment.This is a great o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    Taco Bell • Ames, IA, US
    serp_jobs.job_card.full_time
    As a Shift Leader at Team Lyders, you will support daily restaurant operations, assist in training and developing team members, and ensure exceptional service for our guests.You’ll play a key role ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Culinary Specialist

    Culinary Specialist

    U.S. Navy • Webster City, IA, United States
    serp_jobs.job_card.full_time
    ABOUT Culinary Specialists (CSs) operate and manage Navy messes and living quarters to provide meals and accommodations for Navy personnel. They prepare menus, manage food inventories, maintain fina...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Restaurant Manager - Team Lead

    Restaurant Manager - Team Lead

    Chili's • Clive, IA, US
    serp_jobs.job_card.full_time
    Chili's Managers are wired for hospitality! We're in the people business.So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    2nd Shift Supervisor Environmental Services-Lutheran

    2nd Shift Supervisor Environmental Services-Lutheran

    UnityPoint Health • Des Moines, IA, United States
    serp_jobs.job_card.full_time
    Lead the Way in Environmental Services - 2nd Shift Opportunity!.A hospitality-minded leader ready to inspire an exceptional team and deliver outstanding service to patients, families, visitors, and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Drive on Your Schedule

    Drive on Your Schedule

    Uber • Ellsworth, Iowa, United States
    serp_jobs.job_card.full_time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Crew Leader

    Crew Leader

    Helena Agri-Enterprises, LLC • Des Moines, IA, United States
    serp_jobs.job_card.full_time
    This position is with Helena Industries (HI).HI is a wholly owned subsidiary of Helena Agri-Enterprises, LLC and provides production and distribution solutions to customers across a wide variety of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Mounter PlateMaking

    Mounter PlateMaking

    American Packaging Corporation • Story City, IA, United States
    serp_jobs.job_card.full_time
    Coordinate and direct the mounting department and order plates and sleeves as needed.Operate the mounting machine in the safest, most effective and efficient manner while adhering to established qu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Open / Close Shift Manager

    Open / Close Shift Manager

    Wendy's • Ames, IA, US
    serp_jobs.job_card.full_time
    As an Open / Close Shift Manager, you will supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of time...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Story City, Iowa, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Restaurant General Manager (Des Moines)

    Restaurant General Manager (Des Moines)

    Renaissance Des Moines Savery Hotel • Des Moines, IA, US
    serp_jobs.job_card.part_time
    The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic and experienced Restaurant General Manager at our StepStone Hospitality managed hotel.We are looking fo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Active Pulmonary Disease Officer

    Active Pulmonary Disease Officer

    United States Army • Webster City, IA, United States
    serp_jobs.job_card.full_time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career. Challenging Work Feel inspired with great case di...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CDL-A - Dedicated Reefer nighttime truck driver - Costco

    CDL-A - Dedicated Reefer nighttime truck driver - Costco

    Schneider • Webster City, IA, US
    serp_jobs.job_card.full_time
    Dedicated Reefer nighttime truck driver - Costco.Hauling reefer and dry van freight to Costco stores with backhauls.Drive within IA, KS, MN, MO, ND, NE and SD. Mileage pay, plus hourly pay while on ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    General Manager

    General Manager

    Long John Silvers • Des Moines, IA, US
    serp_jobs.job_card.full_time
    For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 600 locations, we're proud to be the world's favor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted