Customer Success Manager

Customer Success Manager

Hubtype is a platform that helps companies deploy and scale AI agents across messaging channels like WhatsApp. These agents help customers get things done, tracking orders, managing bookings, asking questions, resolving issues, and receiving recommendations all in a single conversation.

Today, millions of conversations run through Hubtype every month for brands such as EasyJet, Wizz Air, JetSMART, Securitas Direct, Occident, and Retorna. Customer expectations have shifted toward experiences that feel fast, personal, and effortless, and messaging is where those experiences now happen.

We are in a particularly exciting phase : moving from structured automation into AI agents that can self-solve, reason, and adapt while still giving enterprises the control and reliability they need. It's not a simple problem. That's exactly why it matters.

Purpose Of The Role

We aim to elevate customer experiences through our Conversational CX platform, seamlessly blending robust automation with smooth transitions to human agents across various messaging channels and chat.

We are seeking a passionate Customer Success Manager who is dedicated to fostering strong client relationships, enhancing customer satisfaction, and advancing our mission.

What You'll Do

• Build And Grow Client Relationships Act as the strategic partner for key accounts, understanding their goals and ensuring Hubtype consistently delivers measurable value. Drive satisfaction, trust, and retention by being proactive and responsive to client needs.
• Lead Onboarding And Client Enablement Oversee the full onboarding journey, from implementation to user training, ensuring clients are set up for success and empowered to leverage Hubtype's platform effectively.
• Drive Account Growth And Renewals Manage renewals and identify data-driven opportunities for upselling and cross-selling that align with client objectives, contributing directly to revenue growth and long-term partnerships.
• Champion Innovation And Process Excellence Collaborate cross-functionally to surface customer insights that inform product improvements, while continuously refining customer success processes to elevate the overall experience.
• Ensure Operational Excellence Maintain accurate account health metrics, coordinate efficiently with internal teams, and manage multiple projects simultaneously to deliver high-impact outcomes for both clients and Hubtype.