Reservationist

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails

Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite.

At COTE, we follow a simple mantra : ? + ? + ? = ?

Hiring Phase : COTE begins the hiring process, including resume screening and interviews, August 12 onwards.

Training Phase : The training phase is planned for two weeks in mid-September, Monday-Friday. The week of 9 / 15, training will run from 10am to 3pm in order to allow those who are currently employed to continue working. The week of 9 / 22, training will run from 10am to 4pm.

Pre-Opening : The Pre-Opening phase runs from Monday, 9 / 29 to Thursday, 10 / 2 and consists of Friends & Family services during normal dinner hours.

Grand Opening :   The grand opening party will take place on Friday 10 / 3, and the restaurant will be open for service 7 days / week beginning on Saturday 10 / 4.

Job Summary :

Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant  and Event teams to ensure a smooth continuation of service.

Essential Job Duties & Responsibilities :

Job duties and responsibilities include, but are not limited to the following :

• Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid.
• Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.
• Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team.
• Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
• Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
• Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
• Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
• Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Assists other stations or areas of the restaurant when requested by management.

Qualifications :

Nevada’s Pay Transparency Law requires employers to provide the salary range or rate for a position to applicants who have interviewed for it, seek a promotion, or for an internal transfer to that position.

Nevada Pay Range

$23 — $27 USD

Benefits (with variation for full-time / part-time employment) :

COTE fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at <

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