Claims Specialist II

TrueNorth CompaniesCedar Rapids, IA, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

TrueNorth is seeking a Claims Specialist II to join our Risk & Workforce Solutions team, based in either our Cedar Rapids, IA or West Des Moines, IA office. We use our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!

About TrueNorth Companies :

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers :

TrueNorth offers a lineup of excellent benefits to all full-time employees, including :

Annual Bonus
Medical, Dental, Vision
401k with Company Contributions
Responsible Time Off (RTO)
11 Paid Holidays
Company-paid Life and Disability Coverage
Paid Volunteer Time Off
Donation Match Program
Tuition Reimbursement
Employee Assistance Program (EAP)
Wellness Program with Financial Incentives / Discounts
Hybrid Work Schedule

The Senior Claims Specialist will support clients in industries such as construction, education, and healthcare, helping manage and resolve their claims while advocating for fair, timely outcomes with insurance carriers.

Essential Job Functions :

Proactively communicate with clients and insurance carriers, providing regular updates on claim status and advocacy efforts.

Assist clients across various industries in preparing accurate claims documentation and educating them on the claims process.

Manage complex, severe, and catastrophic claims, collaborating with the loss prevention team to identify trends and recommend best practices.

Review claim status, action plans, and reserves, leveraging claims expertise to achieve favorable outcomes for all parties involved.

Provide recommendations to clients and insurance carriers on strategies to achieve superior claims outcomes.

Develop and implement claims resolution processes and procedures to enhance efficiency and effectiveness.

Facilitate claim reviews, engage in problem-solving techniques, and ensure transparency in expectations with clients.

Perform research on policies, legal statutes, case law, and coverage details to determine appropriate coverage for claims.

Complete onboarding of new clients and adjustments to existing insurance programs, ensuring awareness of claims requirements.

Mentor team members and participate in ongoing training, while maintaining high standards of client service, including up to 30% travel.

Perform other duties as assigned

Credentials :

High School diploma or GED required, two or four-year degree preferred.

A two-year or four-year degree preferred.

8 years of work experience in a claims role is preferred.

Prior experience with multi-lines commercial claims is preferred, in addition to agency experience, and familiarity of litigation procedures, mediations and other ADR (Alternative Dispute Resolution) strategies

AIC, or SCLA designations preferred.

Commercial Property & Casualty license not required at time of hire, but must be obtained within first 90 days of employment.

Skills :

Strong analytical skills with the ability to interpret and communicate data or statistical findings

Ability to provide constructive support and positive feedback to encourage team growth

Forward-thinking mindset to anticipate opportunities and potential challenges

Ability to work independently with minimal direction

Strong coaching and development skills to advise, guide, and train others

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!

serp_jobs.job_alerts.create_a_job

Claim Specialist • Cedar Rapids, IA, US