Applications Administrator

Description

Southern California Association of Governments (SCAG) is seeking an Applications Administrator (Limited-Term) to support our Application Development and Support department in providing essential Enterprise Resource Planning (ERP) and enterprise systems support during a major transition initiative. This role focuses on administering and providing basic support for various systems platforms, while also assisting with report development. Working closely with senior staff, the Applications Administrator will troubleshoot and replicate user issues, contribute to incident resolution, and maintain accurate technical documentation, including configuration guides and user manuals. This position will also monitor system performance, assist with user support, and participate in cross-departmental coordination to ensure the smooth operation of SCAG’s enterprise applications during the ERP transition. If you are a technically skilled and detail-oriented professional and would like to grow your expertise in enterprise systems in a collaborative environment, this may be the position for you!

This position is eligible to work remotely from a location based within the SCAG region and is expected to be in the office at least 1 day per quarter for IT division meetings, and on occasional and / or ad-hoc days, at the discretion of management and business needs.

The Application Development and Support department is responsible for many of SCAG's core technology systems and is involved in multiple SCAG initiatives. The team develops, manages, tests, supports, maintains, and consults on applications including region shaping metropolitan planning systems, operationally focused finance and support systems, and public facing information sharing systems. Some of the current applications and technologies used include Microsoft Great Plains (GP), WorkPlace, Enterprise BI, Microsoft CRM, custom Inter-Government Review (IGR), custom Finance Management Systems (FMS), Microsoft Dynamics 365, ESRI ArcGIS, ArcGIS Online, ServiceNow, Microsoft SQL Server, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS).

WHO WE ARE

As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG’s values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered.

WHAT WE BELIEVE

MISSION

To foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

VISION

Southern California's Catalyst for a Brighter Future.

SCAG CORE VALUES

• Be Open : Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example : Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact : In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous : Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging : Embrace differences, foster equity, champion inclusion, and empower all.

In this role you can expect to

What you'll bring to this role

A typical way to obtain the required qualifications would be with 3years’ of experience working with supported configurable applications and a bachelor’sdegree in a relevant field.

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities may also be considered.

We’ll be a great match if you also have :

Experience with Microsoft technologies and ERP systems.

Hands-on experience with SQL databases and solid understanding of programming fundamentals

Experience creating reports and dashboarding using Power BI or SQL Server Reporting Services (SSRS) reports.

Familiarity with enterprise application and support, including ITIL best practices, system setup, configuration, troubleshooting, and documentation.

Skill in troubleshooting ERP-related user issues.

Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.

Strong organization, time management, and collaboration skills to support cross-departmental coordination.

Ability to learn new applications and workflows quickly.

Exceptional attention to detail and commitment to documentation accuracy.

Supplemental Information

Please note, this posting will remain open until September 1, 2025, with the first application review taking place on August 18, 2025. Interested applicants are strongly encouraged to apply prior to that date. We anticipate interviews for this position will be held in five weeks.

The information you provide on the application and supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the hiring process. Please be advised that failure to provide complete and accurate information in the application and supplemental questionnaire may result in disqualification of your application even if you possess the qualifying experience or education. Please be as specific as possible and include all information as requested. Comments such as "see resume or application" will not be considered as a sufficient response. Please note that all information is subject to verification at any time in the hiring process. Falsification of any information may result in disqualification or dismissal.

Southern California Association of Governments is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, mental condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, or any other basis protected by law.

The provisions of this job announcement do not constitute a contract, expressed or implied, and any provision contained in this job announcement may be modified or revoked without notice.