Process Manufacturing Analyst 2

This position will focus on monitoring a queue to ship replacement devices to Oracle Health Advance Exchange customers as well as managing tickets from open to close and every step in-between. This includes shipping, receiving, inventory management, and a wide variety of technical skills to test, repair, validate, and coordinate returns with various manufacturers. It also involves working with customers on new hardware purchases providing integration services such as device enrollments and imaging.

• Advanced Exchange support services, focusing on hardware replacement and customer service processes.
• Integration Services, focusing on new customer hardware purchases providing device enrollments and imaging services.
• Troubleshoot and repair hardware devices and document resolution.
• Prioritize and escalate issues and requests when appropriate.
• Document key processes and procedures for each supply chain function.
• Identify opportunities for automation to improve efficiency and reduce manual tasks.
• Build, maintain, and enhance reporting tools to monitor and analyze operational performance.
• Collaborate with team members to solve problems, optimize workflows, and enhance customer satisfaction.
• Contribute to process improvement initiatives and help develop best practices for each function.
• Learn and apply company policies, procedures, and compliance standards.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from : $63,000 to $126,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2