Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Location : Boulder, Colorado

Schedule : Part-Time, 8 : 00 AM – 12 : 00 PM

Compensation : $19-23 per hour (based on experience)

Job Summary :

Canyone Plumbing & Heating is seeking a professional, detail-oriented Customer Service Representative (CSR) to join our team! The CSR will work closely under the direction of our Dispatcher / Office Manager to support scheduling, customer communication, and office operations. The ideal candidate is organized, dependable, and passionate about delivering excellent customer service.

Responsibilities :

Answer incoming phone calls and emails promptly and professionally, Phone and email etiquette is a requirement.

Book service appointments based on dispatcher guidance and technician availability.

Perform appointment confirmations and customer follow-ups.

Accurately enter and update customer information in our system.

Assist the Dispatcher / Office Manager with scheduling adjustments, reschedules, and customer updates.

Resolve minor customer concerns or escalate issues to the Dispatcher / Office Manager when necessary.

Complete light office tasks such as filing, data entry, and document preparation.

Maintain a positive and courteous attitude with customers, technicians, and coworkers.

Follow company policies and procedures and support office goals.

Skills and Requirements :

Strong attention to detail and ability to follow direction carefully.

• Administrative, office, and / or call center experience.

Excellent communication and telephone skills.

Professional, positive attitude and willingness to be a team player.

Basic computer literacy, including Microsoft Office (Word, Excel, Outlook).

Ability to multi-task and work in a fast-paced environment.

Prior customer service or administrative support experience required.

Experience with HouseCall Pro & Grasshopper software is a plus but not required.

Dispatch experience is a plus

Why Work with Us?

Competitive hourly pay

Friendly and supportive team environment

Opportunity to grow your career within a respected plumbing company

Hands-on training and mentorship

Job Posted by ApplicantPro