Bilingual Hire Ahead Member Experience Officer (TellerLoan Officer)

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America the MEO recognizes and meets member needs by providing quality service through teller branch operations and loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams. This is a preparatory position to develop our future Financial Services Representatives and Member Experience Officers for placement in an assigned branch.

Job Description

LOCATION

Meridian - Franklin Road Branch :

55 E Franklin Rd

Meridian ID 83642

SCHEDULE

Full Time; Monday Friday 8 : 40am 6 : 15pm

Rotating Saturdays 8 : 40am 2 : 15pm

At Mountain America we are committed to taking care of all our employees.

Starting competitive pay of $18.50 per hour and can increase depending on experience plus incentives

Performance reviews with opportunities to increase compensation

Excellent medical and dental benefits with minimal employee contribution (full time employees)

Paid time off volunteer time off and paid holidays

Matching 401K

Tuition assistance

Professional development

And more!

To be effective an individual must be able to perform each job duty successfully.

Member Focus

• Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone
• Provides quality service to credit union membership by assessing member needs advising to meet their needs and assisting in those transactions which could include opening new accounts servicing existing accounts and explaining our products and services that best suit our members needs .
• Recognizes member needs educates on options for managing financial transactions through MACU tools resources technology and cross-sells products and services as needs arise through a consultation approach .
• Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives.
• Resolves problems by clarifying member complaints determining the cause of the problem providing the best solution to resolve the problem expediting correction or adjustment and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU (222) approach

Loan Servicing

Cash Transactions

Other Responsibilities

KNOWLEDGE SKILLS and ABILITIES

The requirements listed are representative of the knowledge skills and / or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Education

High school diploma or equivalent

Licenses Certificates Registrations Trainings

To be completed during the first 90 days :

Teller Follow-up Training

Training to be completed generally during the first 90 days :

Computer / Office Equipment Skills

Managerial Responsibility

No supervisory / managerial responsibilities

Other Skills and Abilities

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Vision Requirements

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers light traffic)

#LI-JL1

#INDMS

Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.

Required Experience :

Unclear Seniority

Key Skills

Cost Accounting,Food Technology,Graphic Designing,Brand Communications,ITI

Employment Type : Full-Time

Experience : years

Vacancy : 1