People Systems Manager

People Systems Manager

The People Systems Manager safeguards the City's HR operations by overseeing data, systems, and compliance. This role ensures HRIS / payroll accuracy and reliability; directs records governance and digital transformation; manages benefits administration and billing oversight; provides workforce analytics to guide planning; and maintains audit, legal, and regulatory readiness across all HR functions.

Tasks / Duties

• Administer, configure, and maximize efficiency of the HRIS / payroll platform (e.g., Tyler Munis or comparable ERP ensuring accurate configuration, data integrity, and compliance.
• Partner with the People Systems Strategist to oversee, audit, and process all payroll-related actions, ensuring workflows are efficient, accurate, and compliant with City policies and regulatory requirements.
• Lead day-to-day benefits administration (health, dental, vision, FSA, COBRA, life / disability). Process life insurance claims, status changes, and short- and long-term disability claims.
• Reconcile and process monthly carrier / TPA invoices; resolve variances with Finance and maintain audit trails.
• Prepare annual total rewards statements and analyze market benchmarking data to support competitive plan design.
• Process and audit annual Open Enrollment for insurance products and annual merits.
• Ensure accurate, timely, and confidential management of personnel files in alignment with City policy and Florida public records law; lead digitization and destruction initiatives under GS1-SL schedules.
• Process Public Records Requests; participate on the Public Records Team and update HR staff on issues related to public records law.
• Produce workforce planning analyses (vacancy trends, retirements, staffing models, internal mobility).
• Conduct classification and pay plan analyses in partnership with City leadership.
• Develop forecasting models to support budget cycles and organizational planning.
• Provide training and guidance to HR staff and departmental liaisons on system use, data standards, and compliance practices.
• Participate in structured cross-training with other HR managers (Services, Systems, Development) to ensure service continuity.
• Coordinate internal and external audits; maintain SOPs, desk guides, and control matrices.
• Assist on HR projects throughout the year (Merits, Employee Recognition, Audits, etc.).
• Provide coverage at front desk as needed; answer incoming calls and furnish information / applications to applicants, employees, and the public.
• In emergencies, all employees are considered essential and may be required to perform duties outside their normal description.
• Perform additional duties as assigned. Be available for emergency call-outs. Drive to and from various City locations.
• Complete required trainings as specified, within the City Comprehensive Emergency Management Plan.

Qualifications

MINIMUM QUALIFICATIONS :

PREFERABLE QUALIFICATIONS :

Supplemental Information

Applicants will be required to complete a Disclosure & Authorization Regarding Background Investigation, a Confidentiality Agreement and the CJIS (Criminal Justice Information Services) Security Clearance process to include approval for controlled access to protected information and a national fingerprint-based record check. Driving history for the past three (3) years must reflect no violations of a driving related felony offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12). Your Service Earns Our Support . We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service!