Receptionist - Mental Health 115

Receptionist - Mental Health 115

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Gladman is licensed as a 40-bed Mental Health Rehabilitation Center (MHRC) providing sub-acute psychiatric treatment to adults 18 and older.

Full Time; DAYS 8 : 00 am - 4 : 30 pm; Monday - Friday

Expected starting wage is $21.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

POSITION SUMMARY

The Receptionist operates the phone console, performs routine personnel procedures, and provides direction to program visitors.

ESSENTIAL FUNCTIONS

Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders

Operates the phone console by answering incoming calls, determining the need of the caller, and relaying the call

Greets visitors, ascertaining their needs and providing direction as needed

Serves as the central communication post during fire and disaster emergencies

Issues badges and keys to case workers, attorneys, case managers, and other visitors as appropriate, as assigned

Notifies the appropriate staff of the arrival of individuals to be admitted / enrolled

Uses telephone etiquette at all times

Receives the incoming mail; stamps, sorts, and distributes

Prepares outgoing mail

Maintains the copy machine paper supply, as directed

Maintains the Daily Cash and Check Log

Maintains members served APE's and NPE's

Maintains members served C5s and DLTs for conservatorship purposes

Maintains office supplies, as directed

Conducts reference checks

Schedules pre-placement physical exams / PPDs / Ability Testing

Processes criminal background checks

Verifies license staff with the Board

Schedules annual physical & PPDs

Obtains re-verification of renewal license annually

Ensures timely and complete performance evaluations

Logs and tracks incoming resumes and applications

Forwards incoming resumes and applications to hiring managers

Completes and maintains monthly applicant tracking reports; forwards tracking report to Administrative Assistant

Sends acknowledgement applicant postcards / emails

Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community Duties and responsibilities may be added, deleted and / or changed at the discretion of management.

QUALIFICATIONS

Required :

A High School diploma or a G.E.D. equivalent

The ability to read, write, and speak English is crucial, as is the willingness to work with adults with disabilities

Must be at least 18 years of age

Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred :

One (1) year of experience as a receptionist

Courses in typing, word processing, and general office procedures

SKILLS

Ability to type 50 WPM and have knowledge of general office duties

Excellent public relations skills and communication skills

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to walk, stand, bend, squat, twist, reach and lift and carry items weighing 25 pounds or less as well as to frequently do simple grasping and constantly sit. The position requires manual deviation, repetition and dexterity and to occasionally drive. Visual requirements include computers and books exposure. EOE AA M / F / V / Disability