Client Services Coordinator

Full-time

Description

Work Hours : 8 : 30 a.m. - 5 : 00 p.m. Workdays : Monday Friday Location : 5315 Summit Pkwy San Antonio TX 78207

Mission : The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary : Under the supervision of the RSS Employment Director and / or the Employment Program Manager the Client Services Coordinators primary responsibility is to facilitate smooth operations within the employment by managing schedules resources and communications. They serve as a central point of contact for the program ensuring that tasks are delegated efficiently and deadlines are met. Additionally coordinators often assist in planning and executing various projects or events utilizing their organizational skills to maintain productivity and team cohesion.

Position Responsibilities :

• Program Development : Assist in developing implementing and evaluating service programs interventions and policies to meet the evolving needs of clients and communities.
• Planning and Organization : Coordinate and organize various tasks events projects or initiatives within the program or organization as assigned by the Refugee Leadership Team.
• Communication : Facilitate communication between program team members passed from the leadership team ensuring information flows effectively and efficiently.
• Scheduling : Manage calendars schedules and appointments for team members meetings and events.
• Training and Onboarding : Assist in training new team members providing guidance on procedures policies and best practices.
• Resource Management : Label track and allocate resources such as materials and equipment to support project goals and objectives.
• Reporting : Compile analyze and present data or information to support decision-making performance evaluation and strategic planning utilizing program data bases and spreadsheet reporting tools.
• Quality Assurance : Monitor and evaluate the quality of work client case-note review deliverables and processes to ensure they meet established standards and requirements. Help initiate client case file creation and monitor files to ensure they are maintained throughout clients tenures in the program.
• Collect client and mentor feedback by collecting program / activity surveys as needed.
• Promote program activities and services through public presentations social media posts agency newsletter articles and volunteer recruitment. Able to present to small and large groups of people.
• Collaborate and refer clients with other in-house programs including EmploymentEducation and Case Mgt.
• Able and willing to transport clients when necessary in agency vehicle.
• Must complete all necessary required professional training in a timely manner.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Must be sensitive to the service populations cultural and socioeconomic characteristics.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and financial information.
• Other duties as assigned by the Director of Refugee Employment & Youth Mentoring.

Competencies : Communication

Critical Thinking

Leadership

Building Collaboration

Solution Oriented

Requirements

Minimum Qualifications :

Have reliable transportation

Minimum Knowledge and Skills :

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.)

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.

Salary Description

26.00

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1