Analyst I Customer Support - Support Center - Hybrid

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Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BHG Bronson Healthcare Group 6901 Portage Road

Title

Analyst I Customer Support - Support Center - Hybrid

The Customer Support Analyst I is responsible for providing excellent customer service to the Bronson user community for all systems supporting the activities of Bronson Healthcare Group. .

High school diploma or GED required

Associate's degree (or equivalent experience) preferred

Previous customer service experience preferred

Certified Customer Service Professional is preferred

Certification or progress toward certification completion may be required dependent on an individual's specific position

• Working expertise of user experiences with variety of applications; interest and aptitude for learning new applications
• Demonstrated proficiency in Microsoft Office Suite
• Ability to work with end users to determine software specifications, hardware requirements and process improvement workflows
• Ability to create system documentation, project plans, test scripts and education materials
• General familiarity of end user business practices, concepts and terminology sufficient to support the applications in a healthcare delivery environment
• Excellent telephone presence and interpersonal skills
• Monitors and controls computer equipment and / or on-line applications according to daily shift schedule
• Good customer service skills with the ability to communicate both orally and in writing
• Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs
• Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes

Work which produces very high levels of mental / visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand / eye coordination for sustained periods of time.

Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.

Shift

Variable

Time Type

Part time

Scheduled Weekly Hours

24

Cost Center

1451 Information Technology Data Center (BHG)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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