Customer Service Representative - National Sales (Hybrid : Onsite & Remote) (Northeast Region)

Become A Us Foods Associate!

Ready to build a career with a company thats leading the foodservice industry? We help YOU make it!

Schedule : Tuesday - Saturday

8 : 00 am - 4 : 30 pm ET

Benefits : Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus.

Main Ingredients of the Job :

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers service or billing complaints; check to ensure that appropriate changes were made to resolve customers problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery / routing questions and issues from customers.
• Respond to product inquiries from customers. Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Relationships : Internal : Sales, Operations / Distribution / Support External : Customers What You Bring to the Table :

This role will also receive : overtime compensation

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here.

Compensation depends on relevant experience and / or education, specific skills, function, geographic location, and other factors as applicable by law (for example : state minimum wage thresholds). The expected base rate for this role is between $17 - $25.