Senior Technical Program Manager / Account Manager

CapTechPhiladelphia, PA, US

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Job Description

The Technical Program Manager / Account Manager role at CapTech is multi-faceted by the very nature of the services we provide to our clients. Success within our diverse range of clients requires the ability to adapt and perform in a wide variety of technology-driven project environments and you will position CapTech for additional opportunities to serve clients by building deep relationships and ensuring exceptional delivery

Specific responsibilities for the Technical Program Manager / Account Manager position may include, but are not limited to :

Demonstrated track record of successful ability to manage large and complex consulting engagements.
Creative thinking and seeking innovative solutions to complex technical / business problems.
Develop and communicate integrated project plans and / or roadmaps to establish, monitor, manage, and report key milestones, risks, and deliverables.
Identify and mitigate risks to the project delivery and support the triage and resolution of critical issues that arise throughout the project.
Perform hands-on delivery work, including analysis, design, process engineering, and change management, as needed by the project.
Accountable for executing significant aspects of the account strategy by owning one or more SOWs and ensuring superior project delivery.
Proactively identifies and drives new opportunities to serve client’s needs. Leads and / or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities.
Seeks and develops relationships with key stakeholders by immersing themselves in client culture and community events.
Advocates for digital accessibility and inclusive design in all projects and client interactions.

Qualifications

Specific qualifications for the Senior Program Manager / Account Lead position include :

Bachelor’s degree in Business Administration, Information Technology, or equivalent work experience

PMP certification preferred

3 + years of proven account management or other relevant experience

8 + years of experience in project or program management role, preferably with full agile development life cycle experience. Ideal candidate will have consulting industry experience

Implement creative thinking and seek innovative solutions to complex technical / business problems.

Ability to establish credibility and trust with clients through excellent interpersonal and communication skills.

Excellent communication skills, listening, negotiation and presentation skills.

Proficient at managing and leading diverse teams made up of people with a variety of technical skills and backgrounds, in different locations (, remote and / or on-site), and from different organizations (, CapTechers, client employees, and / or other vendors).

Demonstrated track record of successful ability to manage large and complex consulting engagements

Ability to assess client needs, identify omissions and gaps, and design optimal solution.

Creative thinking and seeking innovative solutions to complex technical / business problems

Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.

Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths

Modern Health –A mental health and well-being platform that provides 1 : 1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs

Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care

Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more

Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations

Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.

401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

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Senior Technical Program Manager • Philadelphia, PA, US