Design Assistant / Project Coordinator

Overview

Join our dynamic team at Cabinets.com as a Design Assistant / Project Coordinator. We are a leading online retailer of semi-custom kitchen cabinets, currently seeking a creative individual to support our Design Team in Tampa, FL, and contribute to our mission of providing quality and customizable manufactured in the United States cabinetry solutions to our customers. As a Design Assistant / Project Coordinator, you will play a crucial role in assisting with various design tasks and projects at our Tampa office.

Work model

We are currently working a hybrid model (2 days in the Tampa office, 3 days at home) for employees who have completed at least their first two weeks of employment and have demonstrated the ability to work independently. Training will be provided online opportunities and through Zoom with a Trainer. One-on-one training will be available when working in the office.

Responsibilities

Responsible for organization and distribution of project request information

Monitor and process incoming information related to customer questions and design requests

Assist in the creation and pricing of custom items

Take general phone calls, emails and respond to online chat for the Design Dept. as needed for lead generation and customer service

Review and audit orders as needed

Support new customer-facing programs and projects created and deployed to enhance design and / or design request submission experience

Custom Cabinetry Links / Fees Production : Create accurate custom links with a quick turnaround, ensuring quality and consistency in every order

Update quantities on customs that are out of stock to ensure up-to-date product availability

In the supervisor's absence, with prior authorization may process special deco doors, ensuring continuity and efficiency

Error Report Customer Outreach : Monitor non-designer orders and proactively communicate with customers to address missing products or discrepancies

Product Knowledge : Handle daily product knowledge calls to ensure accurate information for customers and team members

Team Support : Provide resources and tools that improve the accuracy of custom requests and develop informative pages and documents

Process Improvement : Seek ways to improve workflows for the design team and internal processes, increasing efficiency

Periodically work in a cross-functional capacity to deliver the Design Dept. frame of reference

Qualifications

Associate Degree or 2+ years of college

2+ years of experience in construction / cabinet industry / kitchen remodel industry

Ability to read blueprints is not required, but is a plus

Must be detail-oriented and able to adapt to changing priorities

Personable with previous phone customer service experience

Strong written communication and follow-up skills

Proficient in Microsoft Office Suite and Adobe Acrobat

Experience with 2020 Design software is desirable

Bi-lingual English / Spanish is a plus

Understand the need to provide an excellent customer experience

At Cabinets.com, we value creativity, dedication, and teamwork. If you are passionate about design and looking to grow your skills in a fast-paced environment, we encourage you to apply for the Design Assistant / Project Coordinator position. Apply at Cabinets.com careers page.

Cabinets.com is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We work hard to embrace diversity and inclusion and encourage everyone at Cabinets.com to bring their authentic selves to work every day!

Job Type

Full-time

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Ability to Commute :

Tampa, FL 33619 (Required)

Work Location :

Hybrid remote in Tampa, FL 33619

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