Janitorial Operations Manager (Evansville)

📍 Evansville, IN

💼 Full-time | On-site | Varied hours including occasional evenings / weekends

💰 Annual base salary of $105,000, complemented by potential quarterly bonuses reaching up to 20% of the base salary, contingent on performance metrics.

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About Integrity Facility Solutions

Were a family-owned business with over 10 years of success in Indiana, built on strong client relationships and an empowered frontline workforce.

At Integrity Facility Solutions, we foster a culture of respect, collaboration, and care. We value mutual respect, open communication, and a supportive work environment where every team member can thrive.

Our reputation for excellence is built on our peopleand we invest in them through competitive wages, paid vacations, year-end rewards, and a commitment to professional growth.

Join us and be part of a company that truly values your leadership and celebrates your contributions every day.

Position Summary

We are seeking a dynamic Operations Manager to lead and manage daily janitorial operations across all company locations. This role is ideal for someone who thrives in a fast-paced environment, excels at building relationships, and is passionate about team development and service excellence. You will be responsible for driving customer retention, reducing employee turnover, and ensuring site profitability through strategic planning and hands-on leadership.

This role offers high visibility and strong potential for career advancement within the organization.

Key Responsibilities

Client Success & Retention

Ensure service delivery across all client accounts consistently meets or exceeds expectations

Manage service and office managers to uphold performance standards and drive accountability through regular site inspections

Address service issues promptly and professionally to maintain client satisfaction and retention

Monitor and improve KPIs such as employee retention, service quality scores, and client satisfaction ratings

Team Leadership & Development

Oversee consistent, efficient, and proper recruitment, training, and supervision of janitorial management, site leads, and staff

Foster a culture of accountability, safety, and continuous improvement

Identify and mentor high-potential team members for leadership roles

Track and report on training completion rates, employee engagement scores, and turnover trends to inform leadership decisions

Operational Oversight

Manage daily operations including scheduling, inventory, and equipment maintenance

Ensure compliance with OSHA and other regulatory standards

Implement and monitor quality control systems and performance metrics

Financial & Strategic Management

Develop and manage site budgets, labor costs, and supply usage

Align operational goals with company objectives

Support contract renewals and upselling opportunities through operational excellence

Key Qualifications

Strong analytical skills in performance metrics and operational efficiency

Proven ability to implement scalable systems and processes

Effective team builder and leader with a track record of reducing turnover

Experience managing KPIs and aligning departmental goals with company strategy

Excellent communication, negotiation, and problem-solving abilities

Valid drivers license and reliable transportation required

Bachelors degree is required.

Work Environment

You'll oversee operations of client locations across industries such as healthcare, education, and commercial / industrial facilities, managing teams of up to 100 employees. This role requires flexibility and availability for varied hours, including occasional site visits during evenings or weekends, based on client needs. Travel between client locations is expected, and mileage is reimbursed.

What We Offer

Competitive salary

Paid time off, holidays, and mileage reimbursement

A positive work culture rooted in integrity, professionalism, and teamwork

Ready to Apply?

If you're a strong leader who takes pride in building high-performing teams and delivering exceptional service, wed love to hear from you.

Apply today and take the next step in your career with Integrity Facility Solutions!