Senior Desktop Support Technician (R-18254)

Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at .Technology is a global team that creates and operates the systems that deliver D&B data into our customer’s ecosystems. We eat, breathe, and dream of technologies that run our business today - and those that will transform the way we deliver value in the future.

Responsibilities :

• Provide quality desktop support service for hardware, software, and peripheral issues.
• Diagnose and resolve complex problems on desktop, laptop, and cloud based virtual systems remotely and onsite.
• Coordinate repairs and warranty service with vendors.
• Enter, update and close all support activity into the ticketing system within SLA.
• Escalate unresolved issues to appropriate to internal teams or vendors.
• Perform account maintenance & minor network administration – Active Directory, Entra, Intune, JAMF etc.
• Maintain hardware and software inventory records and coordinate hardware lifecycle management.
• Ability to lead large projects with minimal guidance including system upgrades, office moves, and technology rollouts.
• Assist with analysis, maintenance, documentation, and testing of software and hardware.
• Advise or train customers regarding the technical aspects and use of standard software packages.
• Design, implement, and document procedures and scripts to automate processes.
• Develop and / or teach seminars, workshops, or classes to users or other technicians on the technical aspects or use of computer hardware, software packages.
• Maintain users' manuals, create technical and video documentation.
• Design, develop, review, and implement new systems.
• Provide training & guidance to team members including automation.
• Liaison with Engineering, Service Desk, Networking, and Security to test and integrate new technologies and processes.
• Support Audio and Video Conferences and collaboration hardware such as Microsoft Teams Rooms.
• Ensure compliance with IT policies, procedures, and security standards.
• Participate in audits and implement corrective actions as needed.
• Monitor system performance and generate reports on support metrics and trends.
• Mentor junior technicians and assist in skill development.

Requirements :

Dun & Bradstreet is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Benefits We Offer