Technical Support Specialist - Mobile Surveillance Systems

Job Description

Role Summary :

As a Technical Support Specialist for our Mobile Surveillance Systems, you will be responsible for providing frontline technical support, system onboarding and troubleshooting, and customer service for our deployed equipment. This role requires a solid understanding of basic networking and hardware systems, a strong ability to communicate with internal operations and external customers, and proficiency in Microsoft Office tools.

Key Responsibilities :

• Customer & Technical Support

Serve as the first point of contact for technical issues via phone, email, or ticketing system

Perform onboarding and decommissioning of camera systems via 3DEye platform

Understand and configure DHCP vs. Static IP addressing

Monitor and interpret solar and battery power metrics via Victron VRM Portal

Accurately document all actions and updates in the helpdesk ticketing system

Preferred Experience & Skills :

Minimum Qualifications :

Other Requirements :

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.