CES Training Transition SupervisorUGI • Charlotte, NC, US
CES Training Transition Supervisor
UGI • Charlotte, NC, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSupervises, coaches, and motivates Nesting Coaches and Call Center agents; ensures individual and team performance to training metrics, quality assurance objectives, attendance and accountability expectations. Monitors performance evaluations and assessments to provide timely coaching to staff to improve effectiveness and productivity; conducts regular 1 : 1 feedback. Works collaboratively with peers, colleagues, and leadership across the organization to effectively implement new programs, achieve strategic business plans, and improve business performance; contributes to special projects. Assist Learning and Development Trainers / Facilitators in classroom training by monitoring and evaluating employee participation, as well as conduct role play evaluations. Coordinate and assist the nesting shadowing program for new agents during their initial phone, chat, and email interactions, providing immediate feedback and guidance. Create personalized development plans based on each agent's strengths and growth areas. Assist with troubleshooting technical issues and navigating complex customer service request and systems. Conduct daily huddles to address common challenges and celebrate early wins. Provide side-by-side coaching during difficult customer interactions. Serve as a bridge between formal training and contact center management. Evaluate employee performance, works with L&D Manager and CES Leaders to determine trends and areas for continuous education. Collaborate with Technical Writers and Instructional Designers to create and maintain end user documentation including, step by step procedures, job aids, and standard operating procedures. Support CES Management through audits and coaching to ensure individual and team performance to goals, service level agreements and quality metrics, in compliance with client expectations; uses performance management process when necessary. Proactively engages employees to build positive morale; fosters a fun and productive environment. Strong knowledge of contact center metrics and quality standards. Excellent communication skills with ability to provide constructive feedback. Patience and empathy for the challenges faced by new agents. Familiarity with contact center technologies and troubleshooting processes. Understanding of how adults learn best, including the importance of relevance, active participation, and practical application. Proficient in Microsoft Office products- Word, Excel, Outlook, and PowerPoint. Excellent listening skills. Strong desire and aptitude for employee training and development. BS / BA in Business, Learning & Development or a related field or equivalent work experience. 2+ years' experience in contact center operations or customer service roles. Demonstrated expertise in call handling techniques and customer service best practices. Demonstrated experience is employee coaching and development. Demonstrated knowledge of adult learning theory and instructional design. Excellent facilitation and presentation skills in virtual and face to face classroom delivery.
CES Training Transition Supervisor
A CES Training Transition Supervisor specializes in supporting new contact center agents during their onboarding to AmeriGas and through the critical transition from classroom training to live customer interactions. This role provides structured guidance, real-time coaching, and emotional support to help new agents successfully navigate their first weeks for the all customer contact channels while building confidence and competence.
Key Characteristics :
- Communication - Ability to clearly articulate information, facilitate discussions, and adapt communication style to different audiences.
- Coaching - Provide ongoing coaching and support to employees to help them apply newly acquired skills and address challenges in their roles.
- Emotional intelligence - Recognizing when agents need encouragement versus technical guidance.
- Technical proficiency - Expert knowledge of systems, procedures and troubleshooting techniques.
- Analytical thinking - Identifying patterns in performance challenges to develop targeted coaching plans.
Duties and Responsibilities :
Knowledge, Skills, and Abilities :
Education and Experience :
Location : Charlotte, NC, US, 28217
Workplace Environment : Hybrid
Company : AmeriGas Propane, Inc.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Nearest Major Market : Charlotte
Job Segment : Call Center Manager, Call Center Supervisor, Behavioral Health, Substance Abuse, Instructional Designer, Customer Service, Healthcare, Education
serp_jobs.job_alerts.create_a_job
Training Supervisor • Charlotte, NC, US
Job_description.internal_linking.related_jobs
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture.
What are you waiting for? Apply today!.Valid license...serp_jobs.internal_linking.show_more
Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
We empower our teams, contribute to our communities, and operate sustainably.Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.Our Mis...serp_jobs.internal_linking.show_more
Facilitate Agile Release Train (ART) ceremonies including PI Planning.Drive program-level execution, ensuring timely delivery of features and capabilities aligned with business priorities.Collabora...serp_jobs.internal_linking.show_more
We are launching a cutting-edge Computational Fluid Dynamics (CFD) program to enhance aerodynamic development for a NASCAR Cup Series team.
This initiative will also support the refinement of simula...serp_jobs.internal_linking.show_more
Senior Director, Advisory Services - Clinical Transformation.The Senior Director is responsible for managing a book of business across multiple customers of 5 million or more in sales and revenue.T...serp_jobs.internal_linking.show_more
WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country.
You also get unmatched service.From the moment y...serp_jobs.internal_linking.show_more
Responsible for providing guidance and mentoring of new and / or existing staff with daily work effort and proper handling of accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES.Provides daily support / men...serp_jobs.internal_linking.show_more
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and bever...serp_jobs.internal_linking.show_more
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the ...serp_jobs.internal_linking.show_more
We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...serp_jobs.internal_linking.show_more
Coast Medical Service is seeking a travel Speech Language Pathologist for a travel job in Troutman, North Carolina.Job Description & Requirements.
Coast Medical Service is a nationwide travel nursin...serp_jobs.internal_linking.show_more
AlliedTravelNetwork is working with LRS Healthcare to find a qualified Echo Tech in Kinston, North Carolina, 28501!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits ...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with LRS Healthcare to find a qualified Echo Tech in Kinston, North Carolina, 28501!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits ...serp_jobs.internal_linking.show_more
Alleghany, Ashe, Watauga, Caldwell, Alexander, Iredell, Yadkin, Surry, or.This position will serve Wilkes County members.
The person in this position is required to maintain residency in North Carol...serp_jobs.internal_linking.show_more
US-NC-CONOVER | US-NC-WINSTON SALEM | US-NC-SHELBY | US-NC-STATESVILLE.Join a team of passionate and caring clinicians who make a difference in people's lives.
Our nursing group focuses on compassio...serp_jobs.internal_linking.show_more
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...serp_jobs.internal_linking.show_more
United States Customs and Border Protection Officer
U.S. Customs and Border Protection • Troutman, North Carolina, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Echo Tech - $2,045 to $2,267 per week in Kinston, NC
LRS Healthcare • Charlotte, North Carolina, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Behavior Technician – Paid Training, Bonuses, and Career Growth
ABS Kids • Rock Hill, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Civil / Transmission Line Engineering Intern
Leidos Inc • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Release Train Engineer
TEKsystems • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
CFD Engineer - Motorsports Aerodynamics
LEGACY MOTOR CLUB • Statesville, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director, Advisory Services - Clinical Transformation
Premier, Inc • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel - MRI Tech
Titan Medical Group • Catawba, SC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Access Supervisor- $5K Sign-on Bonus
Conifer Revenue Cycle Solutions • ROCK HILL, South Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Food Safety Operations Specialist & Trainer
Solenis LLC • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Supervisor, Clinical Operations- Charlotte or Raleigh, Durham, NC
Western Governors University • Charlotte, NC, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Side Hustle Coordinator (Part-Time Remote)
Finance Buzz • Troutman, North Carolina, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time +2
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Speech Language Pathologist - $2,066 per week
Coast Medical Service • Troutman, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Echo Tech - $2,045 to $2,267 per week in Kinston, NC
AlliedTravelNetwork • Charlotte, North Carolina, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Echo Tech - $2,045 to $2,267 per week in Kinston, NC
AlliedTravelCareers • Charlotte, North Carolina, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Care Manager - LP (Western NC)
Vaya Health • Statesville, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director Of Nursing
BrightSpring Health Services • Statesville, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Business Process Transformation Manager
Brightspeed • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted