Office Manager

Office Manager

Ace Hardware Painting Services of Denver is the newest addition to the Ace Hardware family in Denver Colorado. We are seeking a highly organized and detail-oriented individual to join our team as an Office Manager. As a critical part of our management team, the Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow up and efficient scheduling. To be successful in this role, you should have a detailed understanding of the full Microsoft Office suite, understand CRM systems, have great time management skills and be able to act without guidance.

Benefits :

• Competitive earnings
• Incentive bonus
• Health Insurance
• Dental and Vision
• 401K matching
• Paid time off
• Advancement opportunities

This is an office position that handles the duties of team communication, customer relations, scheduling and detailed entry into Service Titan. This position will require you to take incoming calls, make outgoing calls, update documentation, and assist with creating a positive office environment for the entire team.

Key Responsibilities :

Answer all incoming calls and handle all customer inquiries

Systematically make all outbound calls to follow up with customers in coordination with the sales team, the production team, paint crews, and color consultants

Responsible for scheduling estimates or projects, confirm availability of inventory and place orders with supplies

Confirm that the correct materials and inventory for jobs scheduled

Contact customer and assigned contractors to confirm the scheduled time

Assist the production team with ordering and tracking material purchases for projects

Communicate with the customers about their schedule, inquiries on job status, and address any complaints or problems with accurate accounting of these conversations and agreed upon schedules by documenting all calls and activities into Service Titan

General admin tasks (i.e. update office supplies, filing, send thank you notes and general office duties)

Confirm that jobs are complete and final billing are accurate by processing invoices to customers, process vendor paperwork and outbound calls to collect any Accounts Receivable

Maintain a conversion rate of 80%, review and rate calls on a daily basis to improve performance

Any additional duties as requested by the team, with appropriate training

Make proactive decisions to improve and ensure an efficient workflow and smooth running of the business by communicating opportunities and updates as they arise.

Essential Skills :

Customer service experience and strong communication skills.

Strong organization and time management.

Flexible and adaptable.

Detail and safety oriented.

Excellent rapport building

Active Listening

Qualifications :

3+ years experience in the painting industry Paint materials knowledge. Painting estimating software knowledge

Previous experience working as an Office Manager in the paint or construction industry preferred

Customer service : 3 years (Required)

Ability to legally work in the U.S.

Must be able to demonstrate your detail-oriented data entry skills

Proficiency with Microsoft Office 365

Bilingual in English / Spanish (Preferred)

ServiceTitan experience a plus

Active Driver's License, insurance, and clear driving record

Job Type :

Full-time

Pay : $25 / hour based on experience

If you are a driven individual passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume detailing your qualifications for this position. We look forward to your application and for you to join our team!