Account Coordinator II

Account Coordinator II

Reporting to the Operations Manager or Transportation Manager with dotted line reporting to Account Manager or Project Manager, the Account Coordinator II is responsible to be onsite with a small to mid-sized customer. The Account Coordinator I systematizes commercial projects (O&I Moves, Installation and Tech Jobs) interacting with end users and the account manager. They will assist Account Managers develop long lasting relationships with Corovan's current clients. In addition to managing account budgets, they are frequently in charge of interacting with clients, evaluating and writing mail, handling requests and complaints, and coordinating with internal sales and marketing departments.

Primary job function requires exceptional customer focus while entering, tracking and updating work-orders in MS Excel, including confirming, assigning, scheduling work orders for next day's schedule, and generating reports as required.

This position is also responsible for reporting and escalating any issues to their manager. They will work closely with Customer Management team as well as the Corovan Account Management and Sales team to address any customer issues or concerns.

This position may participate in weekly team training. This position is also responsible for reporting and escalating any issues to their manager.

Essential Duties and Responsibilities :

Main Duties :

• Reports to the customer site as directed by supervisor, on-time and in appropriate company attire every day.
• Takes ownership of customer relationship ensures customer satisfaction with all coordinator duties to achieve a 100% quality rating.
• Enters customer work orders in the Order Entry System, confirms and converts jobs according to policy.
• Complete and confirm daily timecards and BOL email to the management.
• Enter the tracking information into order entry.
• Pull out the new tickets daily and assign to the employees. Ensure the tasks information on the tickets are clear (location, start time, date, head count, set up style, etc)
• Close the daily tickets. Confirm the completion status of all the assigned tasks with end user before closing.
• Pull weekly New Hire / Exit / Move List / Move Surveys.

Customer Relations :

Training :

Other Duties :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Competencies :

Education and / or Experience :

Required :

Preferred :

Primary Location :