ISD Deputy Director

Information Services Division Deputy Director

This is an important and dynamic position in our Information Services Division! The ISD Deputy Director manages, directs, and oversees daily operations within the Division. They direct and supervise a staff of IT professionals and assist the Director in the management of IT functions as well as the delivery of IT services to city users and customers. This position will work very closely with the Director to develop strategic enhancements to the technology portfolio, and work with other members of the Division's leadership team to collaborate on delivering exceptional service to the organization. This role will assist the Director in providing highly complex professional and administrative support to the Executive Management Team of the City of Eugene. The ISD Deputy Director is responsible for mission critical services requiring stability, reliability, and performance optimization while providing leadership in network, systems, and cloud infrastructure and promoting best practices to maintain a robust and secure environment.

This position is open until filled. The next review of applications will take place on Friday, May 2, 2025, at 5 : 00 PM PT. First review of applications was on Thursday, March 27, 2025, at 5 : 00 PM PT. Accepting online applications only. Information on how to apply is available online.

Classification : ISD Director, Deputy. Salary range : $118,684.80 - $160,222.40 annually. The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA). Department / Division : Central Services / Information Services Division. Position information : Non-represented, exempt. Location : 500 E. 4th Avenue, Eugene, OR. Schedule : Full time, 40 hours per week, with evenings, weekends, and flexibility per business need. Must be available to work on site in Eugene, Oregon on a hybrid schedule. On-site work required by date of hire.

The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab or view benefits summaries as well as see information about all employee benefits. This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information. Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Examples of Duties Performed - Duties may include but are not limited to the following

The ISD Deputy Director receives general supervision from the Information Services Director. They exercise direct and indirect supervision over management, administrative, professional, and technical staff.

• Works in close collaboration with the Director of Information Services in providing leadership, direction, and guidance to staff and managing operational activities to achieve the department's long and short-range goals and business objectives.
• Oversees network / system / security architecture components, goals, best practices and frameworks. Ensures adherence to proven methodologies for network and system operations.
• Prepares annual program goals and performance measures to align with the City strategic plan.
• Assists the Director of Information Services in formulating and implementing policies, procedures, and standards. Implements and manages customer support and technical services support models that address and bring resolution to the technical needs of the organization.
• Analyzes, develops, and recommends plans and solutions to operational, management and business processes.
• Recruits, interviews, and selects qualified staff. Administers personnel actions and enforces personnel policies and procedures.
• Ensures information services employees understand their job duties and how performance will be measured. Evaluates employee performance and provides feedback.
• Identifies and facilitates training and professional development opportunities for staff to support skill development.
• Participates in the development and administration of the multi-year financial plan.
• Assists in preparing, monitoring, and administering annual budget for the department, including staffing, equipment and supplies.
• Acts on behalf of the Director of Information Services in their absence as directed.
• Assists in the development of strategies, policies, and action plans for the introduction of new technology and services for City departments and other intergovernmental staff.
• Supports the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over employees.

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum qualification : Experience : Six years of professional experience in technology administration and management, public administration and research, including three years of supervisory or program management experience with a team of three or more direct reports. Experience working for a government agency is preferred. Experience and knowledge of PCI, HIPAA and CJIS compliance standards preferred. Training / Education : Bachelor's degree from an accredited college or university in Computer Science, Business, Public Administration, or a closely related field, or equivalent experience.

Must pass a criminal background check. Valid Oregon driver's license or, the ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City's standard. Ability to obtain within 9 months of hiring : ITIL version 3 or 4 certification, CJIS level 2 certification.

Additional professional certifications preferred but not required : Certified Information Systems Security Professional (CISSP) or CISM, Microsoft Certified AZURE Fundamentals or other MS certs, CCNP Enterprise, CCNA Collaboration or other CCNA certifications, CompTIA Network+, Certified Information Technology Manager (CITM).

Knowledge

Skills