Communications Dispatcher II

Job Description

OFFICIAL TITLE : Communications Dispatcher II

SUPERVISION RECEIVED : Shift Supervisor, following chain of command

SUPERVISION EXERCISED : May supervise student employees

General Statement of Duties :   The Communications Dispatcher II primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community. The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes.

Responsibilities : (E) = Essential

• (E) Receives and prioritizes emergency and non-emergency calls.
• (E) Provides service window reception for purposes of information intake, parking pass requests, and general service.
• (E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
• (E) Monitors various radio frequencies to receive, evaluate, and forward information.
• (E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
• (E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.
• (E) Searches files, both paper and electronic, to obtain information in response to inquiries.
• (E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
• (E) Monitors security cameras.
• (E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command.
• (E) Oversees and monitors communications activities in order to ensure compliance with governing laws, rules, and regulations.
• (E) Provides on-the-job training to employees.
• (E) Maintains employee records to insure compliance with agency requirements.
• (E) Prepares employee work schedules to insure adequate communications.
• (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
• (E) Responsible for contributing to the WSU Strategic Plan.
• (E) Responsible for contributing to Equal Opportunity / Affirmative Action objectives.
• Performs other duties as assigned within the Communications Dispatcher II classification :
• Classification specifications are available at

Requirements :

Required Qualifications :

Preferred Qualifications :

Additional Information :

Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.

This is a grade 13, non-exempt, full-time (40 hours), benefited AFSCME position. The bi-weekly salary is $1,;(annual salary is $51, current shift is TBD.

Worcester State University offers a competitive benefits package that includes :

Worcester State University is an Affirmative Action / Equal Opportunity Employer which seeks to reflect the diversity of its community.