Field Application Engineer

ASUSHybrid Remote, City Of Industry, California

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Description

Job Description Overview : The Field Application Engineer (FAE) serves as the primary escalation point for customer-reported issues involving ASUS NUC and Mini PC products, diagnosing and resolving complex technical problems across hardware, software, and system-level interactions. Additionally, the FAE plays a crucial role in our growing, dynamic, and highly focused team responsible for developing new or existing opportunities. The FAE will be required to work with customers from ground level to executive level, manage projects hand-in-hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus are two key factors for this position. The FAE must work with multiple departments to ensure new and existing projects are initiated or maintained in alignment with customer requirements. Essential Duties and Responsibilities :

When customers encounter technical issues or performance problems with ASUS NUC or ASUS Mini PC series, FAEs are responsible for diagnosing and resolving these issues
Ability to work as a highly technical problem solver; understands system architecture, hardware, and software interaction
Collaboration : Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS OPBG products
Attention to detail is a must for projects, which may include many moving parts
Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products
Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements
Attend industry-related trade shows and joint customer meetings
Travel may be required; this may involve on-site customer visits, troubleshooting, or trade shows

Knowledge and Skills :

Effective at multi-tasking, prioritizing tasks, and managing multiple projects concurrently

Ability to draw upon technical and / or product knowledge in configuration of ASUS or related products

Experience in business IT systems, datacenter builds, and workstation technology

Customer-focused and analytical mindset with good verbal and written communication skills

Familiar with Microsoft Office suite (Word, Excel, PowerPoint,

Confident speaking in front of large groups and / or senior management

Focused on taking initiative to solve problems and create positive results

Provides technical leadership in Pre-Sales and oversees implementation of such solutions

Highly technical problem solver who understands system architecture, hardware, and software interaction

Excellent written and verbal communication skills in English

Strong background and experience with x86-based server architecture; familiarity with Firmware, Linux, Windows, and virtualization platforms is a plus

Required Qualifications : Years of Education

Bachelor’s degree in related field or 3+ years’ equivalent job experience

Work Experience

3+ years of PC or technology-related experience in the field

Familiarity with CPU, RAM, SSD, motherboard layouts, and cooling solutions

Strong background and experience with x86-based Windows, Linux (Ubuntu, CentOS, Debian), and embedded OS architecture

Solid HW system expertise and diagnostics skills

Preferred Qualifications :

Proficiency in Mandarin is a plus

Familiarity with Networking & Remote Management Knowledge in (IPMI, Redfish API, PXE boot tools) is a plus

Working Conditions :

Office Only : Typically works in an office environment

Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

Up to 20% travel domestically and possibly up to 5% to Canada; this may involve on-site customer visits, troubleshooting, or tradeshows

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Application Engineer • Hybrid Remote, City Of Industry, California