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Information Architect - Remote / Telecommute

Information Architect - Remote / Telecommute

Cynet SystemsDraper, UT
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Job Description : Responsibilities :

  • Content Organization & Structure : Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable.
  • Content Migration & Consolidation : Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
  • Documentation Standards : Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
  • Metadata Framework : Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships.
  • User Experience : Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information.
  • Content Governance : Implement governance processes for content creation, review, and retirement to maintain quality and relevance.
  • User Training : Provide guidance and best practices to content contributors to ensure adherence to established standards.
  • Analytics & Reporting : Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources.
  • Stakeholder Management : Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly.
  • Technical Support : Troubleshoot and resolve technical issues related to the knowledge management platforms.

Required Qualifications :

  • Proven experience (3+ years) administering and configuring Confluence and SharePoint environments.
  • Excellent organizational skills with keen attention to detail.
  • Experience developing and implementing information architecture principles.
  • Ability to work independently with minimal supervision.
  • Strong analytical and problem-solving capabilities.
  • Experience working with Professional Services teams or similar stakeholder groups.

    • Technical Skills :

  • Confluence administration certification or equivalent practical experience.
  • SharePoint administration skills including site collection management, permission structures, and content types.
  • Understanding of content migration tools and processes.
  • Familiarity with HTML, CSS, and basic scripting for content customization.
  • Experience with search optimization and taxonomy management.
  • Knowledge of documentation and knowledge management best practices.

    • Preferred Qualifications :

  • Previous experience working in a professional services or consulting environment.
  • Experience with related tools such as Jira, Microsoft 365 suite, or other knowledge management systems.
  • Understanding of ITIL or other service management frameworks.
  • Background in technical writing or documentation.
  • Experience working in global, distributed teams.
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    Information Architect • Draper, UT