Medical Equipment Customer Service Representative

Customer Service Representative Home Healthcare Intake & Insurance Verification

Support Patients. Coordinate Care. Make a Difference.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day.

Youll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

This position includes working a Saturday and Sunday shift from 8 : 30AM - 5PM with a 30 Min lunch. Shift could be positioned to work 8 : 30AM - 6PM if candidate / employee would like a 1 hour lunch. The 2 OFF days during the week can be negotiated as we have some flexibility with the scheduled off days.

What Youll Do - Essential Job Functions

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

Why Join Rotech?

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Employment Requirements

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :

Qualifications

Required Education & Experience

Preferred Background

Skills & Competencies

Technical Proficiency

Physical Requirements

Benefits

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.