Customer Service Representative- Mortgage ServicingSutherland • Tulsa, Oklahoma, USA
Customer Service Representative- Mortgage Servicing
Sutherland • Tulsa, Oklahoma, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDemographic changes (e.g. address name email authorized to speak with) Answering collection calls originated by customer (Inbound) and originate phone calls to borrowers residence and place of business on LiveVox software (Outbound) for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and / or a loss mitigation status call. Statement inquiries and requests Phone payments and inquiries Extensions Due date changes Bankruptcy / foreclosure Account credit history review Complaint handling Collections Account cure and liquidation negotiations (e.g. extension payment options) Payoffs escrow document requests account status billing inquiries and web support. Respond to customer inquiries regarding their mortgage loans primarily via Servicers customer service telephone lines. Service customers by answering and listening to their phone calls regarding their mortgage loan identifying the reason for the phone call and provide the customer with an appropriate response. Utilize Servicer-provided scripted materials to provide solutions to customers. Follow-ups with customers with escalated issues or requesting a call back Escalate matters to appropriate members of the team as needed. Follow the procedures related materials and other instructions for customer password resets as provided by Servicer and to accept calls from mortgage servicing customers and manage these calls through completion
Qualifications :
Our most successful candidates will have :
- At least 1 years customer service experience.
- Experience in working with people on different levels
- Strong communication skills verbal and written
- Excellent mortgage skills and knowledge
- Strong time management skills
- Candidates should be open to flexible scheduling options and the ability to adapt / change as needed.
- Experience with MSP as asset
#INDSP
Additional Information :
Department Hours of Operation :
Monday- Friday 7am - 8pm CST
Saturday 7am-4pm CST
Sunday- Closed
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work : No
Employment Type : Full-time
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Experience : years
Vacancy : 1
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Tulsa, Oklahoma, USA
Job_description.internal_linking.related_jobs
Customer Service Representative / Route Service Representative Trusted Journey.Tulsa OK M-S 7 : 30AM4 : 30PM FT (40 hrs overtime as needed.
hours will vary).Based on overall skill and experience).Why...serp_jobs.internal_linking.show_more
You're an experienced mortgage banker with an established client base who isn't afraid to generate new business.You value a company focus on providing your clients with full-service financial offer...serp_jobs.internal_linking.show_more
Customer Service Professional / Ar Analyst.Are you passionate about delivering exceptional customer service? We're looking for a professional who thrives in a customer-focused environment.In this r...serp_jobs.internal_linking.show_more
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers.
As a CSR, you will handle transactions, answer customer questions, and ens...serp_jobs.internal_linking.show_more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.
Founded in 1858, Hajoca is a company based on the pr...serp_jobs.internal_linking.show_more
Position Title : Critical Power PM Sales Specialist.Central Power Systems & Services is a privately held company with deep roots going back to 1954.
Our Mission Statement isforging long-lasting p...serp_jobs.internal_linking.show_more
Responsible for the timely processing of duties and / or activities related to the accurate processing and handling of patient accounts.
Ensures that all patient account information, charges, billings...serp_jobs.internal_linking.show_more
Customer Service Representative.We work with many large corporations such as Boeing, AT&T, Exxon Mobil, Nabisco, etc.Our primary function within these entities are to service their staff and ensure...serp_jobs.internal_linking.show_more
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...serp_jobs.internal_linking.show_more
If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Customer Escalations & Advocacy Representative Department : .Networks Operations POSITION SUMMARY The Customer Escalations & Advocacy Representative will serve as a senior custome...serp_jobs.internal_linking.show_more
Determination and a persuasive personality.Qualities like these cannot be taught.But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a p...serp_jobs.internal_linking.show_more
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
Patient Services Representative II.Join Team Tidelands and help people live better lives through better health!.Are you passionate about quality and committed to excellence? Consider joining our Ti...serp_jobs.internal_linking.show_more
At least 5 years handling Commercial General Liability, Claims-Made, and / or Commercial Auto claims; litigation exposure.
ability to travel.Bachelor's degree in Business, Risk Management, Insurance,...serp_jobs.internal_linking.show_more
Customer Service Representative.LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!.
Location for this position will be 4343 S Memorial Dr, S...serp_jobs.internal_linking.show_more
Customer Service RepresentativeRoute Service Representative
Gateway Services Inc • Tulsa, Oklahoma, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Mortgage Banker
BOK Financial • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service
LHH • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Family Dollar • Collinsville, OK, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representative – Product Testing
GLOCPA • Okmulgee, Oklahoma
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Sales & Service Representative
Hajoca Corporation • Tulsa, Oklahoma, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Critical Power Service Sales
Central Power Systems & Services • Tulsa, Oklahoma, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Patient Accounts Representative - Hospital Prof Billing
Nationwide Childrens Hospital • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Remote Customer Service Representative
Morphius Corp • Tulsa, OK, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Amazon • Tulsa, OK, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Insurance Representative
HealthMarkets • Jenks, OK, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service (50k-90k per year)
Professional Careers • Tulsa, Oklahoma
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30
Customer Escalations & Advocacy Representative
Vero Networks • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Sales Representative, Inbound Remote
Liberty Mutual Insurance Group • Tulsa, OK, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Insurance Sales Representative - Bonuses and Travel Incentives
Platinum Supplemental Insurance • Owasso, Oklahoma
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Services Representative
Tidelands Health • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Claims Representative
ProRecruiters • Tulsa, OK, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service Representative
QC Holdings-LendNation • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted