Overnight Closer

Job Title : Customer Service Representative

Reports to : Club Manager

Status : Full Time / Part Time / Non-Supervisor / Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet / meet potential members, providing a great customer experience.

Handle front desk related tasks :

Answering phone calls in a polite and friendly manner to assist with questions or concerns.

Taking info calls and tours

Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.

Help maintain the neatness / cleanliness of the club.

Essential Behavior Requirements

• Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

Physical Demands

Benefits

Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.