Enterprise Fraud Claims Analyst

Duties & Responsibilities

This position will report directly to the Manager Enterprise Fraud Claims supporting UMBs protection against multi-channel payment fraud loss. These payment channels will include Card (Debit and Credit) Check Digital Online Banking Mobile Wire ACH & P2P. Responsible for managing multi-channel fraud claims. Responsible for mastering the associated systems and tools used for managing fraud claims and non-fraud dispute claims as required. Responsible to continually evaluate the effectiveness of existing case management tools and identify to the Manager Enterprise Fraud Claims of performance gaps or defects. Responsible to adhere to the applicable regulatory requirements governing fraud claims for cards checks ACH and wire. Knowledgeable of VISA charge-back rules and regulations NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions accordingly. Responsible for ensuring compliance to Bank standards policies and procedures. Will work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations. Works closely with the Enterprise Fraud Prevention Team and Line-of-Business partners to identify adverse impacts to customers provide solutions and implement change to ensure the best customer experience. Responsible to provide subject matter expert support in regard to training of front-line personnel relevant to cards checks ACH and wire fraud prevention measures. Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends. Must stay current with UMBs fraud policies and procedures. Must be able to deliver to stringent timelines confidently. Other duties as assigned.

Knowledge & Skills

MINIMUM :

• Demonstrates in-depth knowledge of back office fraud claims processing in at least one area of the following : Check ACH Wire Cards.
• Demonstrates knowledge of report building and presentation of analysis results
• Advanced knowledge of Microsoft Office suite (emphasis on Excel)
• Demonstrates aptitude for problem solving analytics and reporting
• Demonstrates ability to manage time and meet deadlines works under very limited supervision
• Demonstrates ability to work proactively & collaboratively in a team environment
• Demonstrates strong written communication skills
• Demonstrates ability to manage time and meet deadlines works independently
• Demonstrates ability to work proactively & collaboratively in a team environment
• Demonstrates solid written communication skills
• Knowledge of Banking Regulations : Reg E Reg CC and NACHA
• Demonstrates ability to partner with multiple lines of business to achieve common goal

PREFERRED :

Requirements

MINIMUM :

PREFERRED :

Work Environment

Compensation Range :

$44790.00 - $86510.00

The posted compensation range on this listing represents UMBs standard for this role but the actual compensation may vary by geographic location experience level and other job-related addition this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more

Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race color religion sex (including gender pregnancy sexual orientation and gender identity) national origin age disability military service veteran status genetic information or any other status protected by applicable federal state or local law. If you need accommodation for any part of the employment process because of a disability please send an e-mail to to let us know the nature of your request.

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Required Experience :

IC

Key Skills

Microsoft Office,Risk Management,Financial Services,Customer Service,Fraud,Root cause Analysis,Law Enforcement,Banking,Analysis Skills,Authentication,Qualitative Research Interviewing,ACH

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 44790 - 86510