Business Operations Specialist - DallasHome Care Book • Dallas, TX, US
Business Operations Specialist - Dallas
Home Care Book • Dallas, TX, US
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job_description.job_card.job_descriptionManage CRM updates, referral pipeline, and user roles Maintain and troubleshoot business systems (phone, CRM, email, job boards) Run weekly metrics, dashboard and scorecards for each department Keep the Accountability Chart and org structure up to date Create and manage checklists, SOPs, and onboarding documents Assist with onboarding / offboarding team members (tech setup, training packets) Manage miscellaneous projects (referral source analysis, caregiver survey reports, ID card ordering, etc.) Help draft or send client / caregiver communication when needed Compassionate – You are self-less and are able to help and serve others. Communicate – You share and receive critical information clearly, concisely and professionally ensuring the right actions are understood. Collaborate – You proactively problem solve with others to deliver superior experiences. Consistent – You always follow and execute the process. Gratitude – You are grateful to be here and have the mindset of "get to" versus "have to". 2–5 years experience in operations, admin, or business support Strong working knowledge of tools like Microsoft Office (especially Excel), CRMs, and communication platforms Excellent attention to detail and follow-through Self-starter with a drive to improve processes and reduce inefficiencies Strong organizational, documentation, and execution skills Comfortable navigating multiple systems and adapting as needed Wants to grow with the company over time You won’t manage people initially — but your impact will be felt company-wide You won’t just follow a checklist — you’ll be asked to create and refine them
Business Operations Specialist
Location : Dallas, TX (In-person)
Compensation : $55,000 – $70,000 depending on experience, systems knowledge, and ownership
Company Purpose :
Enhancing lives by providing superior experiences. We believe in providing exceptional service to our clients, caregivers, and team — every time.
Who We’re Looking For
We are seeking a detail-oriented, systems-driven Business Operations Specialist to own and improve our internal operations. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, values structure, and wants to grow professionally in operations.
You’ll work directly with the owner and leadership team to ensure accuracy, efficiency, and execution across our tools, systems, and back-office processes.
Key Responsibilities
Payroll, Invoicing & Compliance
- Prepare weekly payroll : PTO, mileage, schedule verification and audit data from our systems
- Assist with bi-weekly invoicing and VA billing cycles
- Monitor and track license, insurance, and certification compliance
Systems & Reporting
Execution & Administrative Support
Core Values (and What They Mean to Us)
Ideal Candidate Profile
What This Role Is Not
To Apply
Please send your resume and cover letter to ralph@homecarebook.com
Complete this Culture Index survey as part of your application :
https : / / go.cultureindex.com / s / 1AB7410000
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