Public Safety Dispatcher 1

Under direct / indirect supervision, the Public Safety Dispatcher (I) perform a full range of telephone operational duties in a 24-hour facility. Receives and records emergency and routine business calls; process and prioritize incoming calls for police, security, and MCHS.

• Qualifications :

A. Education :

High school diploma or G.E.D. certification.

B. Certification :

All new employees will be evaluated under a 30 / 60 / 90 Day period. During this time, the employee may be disciplined and / or dismissed for failure to perform assigned duties and responsibilities. Throughout this time, the employee is given an opportunity to improve on job knowledge. Employee must be able to acquire a Basic Telecommunicator Operator License within one (1) year of employment / transfer to position. If Medical Center Hospital Systems provides the Telecommunicator Course for the employee, the employee must agree to a minimum of two (2) years of service with Medical Center Hospital Systems or shall be required to reimburse for the cost of the Telecommunicator Operator License Training. Employees hired prior to October 1, 2024 will have until September 30, 2025 to obtain the Basic Telecommunicator Operator License; failure to obtain the license will result in termination of employment.

C.Qualifications :

Must successfully pass drug screen, psychological evaluation, and background investigation. Become familiar with any and all computer programs.

Regular attendance and punctuality are required. Must be able to work days, evenings, nights, weekends, and some holidays,

AUTOMATIC DISQUALIFIERS :

• ANY CLASS B MISDEMEANOR CONVICTION WITHIN THE LAST 10 YEARS. ANY CLASS A MISDEMEANOR, FELONY CONVICTIONS, OR FAMILY VIOLENCE CONVICTION.

C. Training and Experience :

Ability to read, write, understand and follow oral and written instructions; accurate typing skills; create a positive attitude toward the department. Ability to maintain consistent composure. Ability to speak clearly, calmly and authoritatively to persons who may be rude, confused or frightened; effective telephone skills. Must have a valid Texas driver license.

• Unusual Physical Demands and Working Conditions :

Willingness and / or ability to work rotating shifts, holidays and weekends; work on an on-call basis, work overtime; work irregular duty assignments; work under undesirable and hazardous conditions; conform to department grooming standards / successfully pass a personal background investigation, medical physical, drug screen, psychiatric examination, dispatch aptitude test and oral interview; work alone; attend educational sessions as required; travel out of town for one day or more. Furthermore, employee must be able to :

• Continuously sit during the shift
• Occasionally reach above shoulder height
• Continuously work with fingers
• Continuously coordinate eye, hand, and foot to operate radio and related equipment
• Continuously talk, see, and hear

Employee Benefits

Choosing your career path with Medical Center Health System can be rewarding with an array of benefit options that best suits you and your family. Here’s a look at our benefits :

Retirement

With Medical Center Health System you are eligible to make contributions immediately. Your retirement account earns seven percent interest every year. MCHS will match your contribution 125 percent upon retirement.

You can elect to contribute to additional pre-tax supplemental retirement plans as well.

Medical Coverage

Eligibility starts 30 days after your first day of employment. We offer two plans that provide coverage for office visits, preventive care, hospitalization and includes prescription drug benefits through retail pharmacies and mail order.

Dental Coverage

We provide a plan that covers preventative care, basic and major procedures along with Orthodontia care for adults and children.

Vision Coverage

You have the option to enroll for vision coverage that provides coverage for yearly eye exams, lenses, frames and / or contacts.

Life Insurance

Basic Life and Accidental Death and Dismemberment Insurance that covers two times your annual base wage is provided by Medical Center Health System along with Long-Term Disability.

Health Savings Accounts

Reduces your taxable income and covers medical, dental and vision expenses.

Wellness Benefit

Our wellness program allows you to take advantage of programs that promote a healthy lifestyle.

Employee Assistance Program

Services are available to all employees and their dependents.

Voluntary Benefits Provided at Affordable Rates for You and Your Family

• Group Voluntary Term Life and AD&D
• Group Accident
• Hospital Indemnity
• Short-term disability
• Group Critical Illness
• Whole Life

Other Benefits

• Tuition Reimbursement
• Personal Paid Time off
• Star Employee Award
• Employee Purchase Discounts