Lodge Attendant

Description

Job Overview :

The Lodge Attendant is responsible for opening and closing the facilities, enforcing policies and implementing procedures. General office and administrative support are expected and this position is responsible for creating meaningful relationships with homeowners and community partners.

Hourly Range :   $18-25 / hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities :

1. Front desk coverage at all times. When two or more lodge attendants are scheduled in an overlapping period, lodge attendants will take shifts operating the front desk.

• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff.
• Enforce all rules, regulations and policies as established by the Board of Directors.
• Inform Lifestyle Coordinator of any reservations or sign-ups for excursions or events.
• Answer basic questions that residents may have regarding facility usage and events.
• Support room set-ups for reserved events per Lifestyle Coordinator’s request.
• Ensure that there is paper in photocopy, printer and fax on daily basis
• Basic office duties (photocopying, filing, faxing paperwork, etc.)
• Date and time stamp incoming correspondence; put on proper desk for distribution.
• Report any issues or concerns residents may have to management.
• Report any issues or repairs to the Maintenance Technician.
• Answer questions for potential homeowners.
• Direct written communication to Board of Directors and any committees via management.
• Prepare and distribute incident reports when required.
• Keep all rooms neat and clean.
• Perform other duties as assigned.

2. Perform all opening procedures affiliated with Lodge and Spa Buildings :

3. Provide daily customer service to homeowners / guests by :

1.    Courteously greet customers with a smile as they enter and exit the facility

2.    Ensure every homeowner and their guests sign in

3.    Handle sign-ups for activities, events, classes and excursions and sell tickets for events

4.    Answering and directing phone calls in a courteous and professional manner

5.    Distribute “Welcome Packages”, recording transponder and key fob information

6.    Obtaining property profiles and age verifications from homeowners.

7.    Handling basic homeowner issues in a polite and patient manner

8.    Walking the property for safety, maintenance and housekeeping issues and conducting Community Association Inspection Reports

9.    Accept and sign for deliveries and place item on appropriate desk for distribution

10.  Keep front desk, lobby and immediate loggia area clean and maintained

4. Cover, as needed, during mandatory breaks and lunches.

5. Perform nightly closing procedures :

6. Other duties which may include :

Skills & Experience :

Physical Requirements and Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tools Used :

What We Offer :

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com / california

Disclaimer :

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.