CALL CENTER

BASS MEDICAL GROUPWalnut Creek, CA, US

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Call Center Team Member

Neurology practice in Walnut Creek seeks a Call Center team member. This position is FULL TIME, Monday Friday, 8 : 30 am to 5 : 00 pm. Compensation based on experience.

No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. Thats because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.

Qualifications :

Customer Service Experience
Electronic Medical Records programs, (EPIC Preferred)
Experience in a fast paced work environment
Multiple Phone Lines
Medical Terminology
Experience with Medicare, HMO and PPO insurance payers
Excellent verbal and written communication skills required
Proven problem solving, analytical and decision making skills
Strong computer skills (Microsoft Word, Excel and Outlook)

Duties :

Answering multi phone lines and triaging accordingly

Schedule / confirming appointments

Verify patient eligibility and referrals

Patient registration / Sending new patient packets

E-Chart Prepping

Perform all administrative and direct patient care tasks in a clinical setting to patients in call center.

Education / Certification Requirements :

High School diploma required

Administrative Medical Assistant Course Certificate preferred but not required

Associates degree or two-year healthcare degree or experience preferred but not required

Experience :

1-2 years of Medical front experience preferred

One year EMR preferred- EPIC Preferred

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Call Center • Walnut Creek, CA, US