Call Center Customer Service Agent

Fresh Form DraftSan Antonio, TX, US

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Job Description

Description

About Us :

At Fresh Form Draft, we're committed to creating innovative marketing strategies. As an Call Center Customer Service Agent , you'll play a key role in supporting our marketing efforts and contributing to the success of our brand.

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will play a crucial part in delivering exceptional customer service to our clients while effectively addressing their concerns and inquiries. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Customer Service Agent, you will be responsible for handling inbound and outbound calls, managing customer account information, and troubleshooting issues to ensure customer satisfaction.

Company : Fresh Form Draft

Location : San Antonio

Salary : $35,000 to $47,000 per year

Schedule : Full Time, Monday to Friday

Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information to customers regarding products, services, and policies.
Resolve customer complaints and issues promptly and effectively.
Document customer interactions in the database for future reference.
Collaborate with team members to enhance customer service and team performance.
Identify and escalate priority issues to designated departments when necessary.
Follow up with customers to ensure their issues have been resolved to their satisfaction.

Qualifications

High school diploma or equivalent; additional education or certifications are a plus.

Proven experience in a customer service role, preferably in a call center environment.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle stressful situations and manage conflicting priorities.

Proficient in using computers and handling multiple software applications.

Flexible availability, including evenings and weekends, if required.

Benefits

Competitive weekly salary, dependent on experience and qualifications.

Comprehensive health benefits, including medical, dental, and vision coverage.

Retirement savings plan with company match.

Paid time off, including vacation, sick leave, and holidays.

Opportunities for career growth and professional development.

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Call Center Customer Service • San Antonio, TX, US