Resource Navigator

Site : The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Resource Navigator for MGB Youth Programs supports young people and their families in accessing the academic, social, and community-based resources they need to thrive. This role focuses on building trusting relationships with program participants, understanding their individual needs, and helping them navigate opportunities within Mass General Brigham, local schools, community organizations, and other supportive systems. The Resource Navigator plays a key role in fostering equity, removing barriers, and ensuring that Youth Program participants feel supported in reaching their educational and career goals.

Qualifications

40-hour day shift.

Resource Navigator (70%)

• Conduct intake and needs assessments with youth participants to understand academic, social, and personal resource needs.
• Connect students and families to internal and external resources, including academic supports, career development opportunities, mentorship, health and wellness resources, and community-based services.
• Serve as a consistent point of contact and advocate for youth and families as they navigate systems of support.
• Collaborate with Youth Program staff, school partners, and community organizations to coordinate supports and track student progress.
• Maintain accurate documentation of student engagement, resource referrals, and outcomes.
• Develop and share resource guides, referral lists, and tools to expand access to opportunities.
• Participate in team meetings, professional development, and program evaluation activities.
• Promote an inclusive, supportive, and strengths-based environment for all students.
• Performs other duties as assigned.

Program Communications (30%)

Develops and distributes newsletters for families, students, supervisors, and volunteers.

Creates engaging social media content to highlight program activities and achievements.

Collaborates with the Communications Department to design and implement consistent messaging and outreach materials for the program.

Qualifications : (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Skills / Abilities / Competencies : (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Working Conditions : Describe the conditions in which the work is performed.

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Additional Job Details (if applicable)

Physical Requirements

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.