Service Dispatcher & Customer Service Coordinator

Job Title :

Service Dispatcher & Customer Service Coordinator

Location : San Diego CA (On-site)

Employment Type : Full-Time

Schedule : MondayFriday 7 : 30am4 : 30pm

Company Overview ZED Electric

ZED Electric is a thriving electrical service company based in San Diego known for our integrity craftsmanship and commitment to excellent customer experiences. We foster a positive growth-driven work culture where every team member is valued.

Job Summary

Were seeking a highly organized professional and adaptable Service Dispatcher & Customer Service Coordinator to join our fast-paced team. You will work directly with and in parallel to our Operations Manager handling inbound service requests dispatching electricians supporting executive operations and ensuring seamless customer experiences. This is a key role at the center of our daily operations.

Key Responsibilities

Professionally answer incoming calls and respond to customer inquiries

Schedule and dispatch service technicians efficiently using ServiceTitan software

Support the Operations Manager with administrative and executive tasks

Communicate with clients technicians and vendors with clarity and professionalism

Maintain accurate service records and job notes in software systems

Monitor ongoing service jobs and adjust dispatch as needed throughout the day

Track technician progress and ensure daily job flow

Follow up with customers post-service for feedback or additional scheduling

Support other departments with light office coordination or executive admin tasks

Maintain a calm can-do attitude in a high-pressure service-driven environment

Preferred Qualifications

2 years of dispatch CSR call center or executive assistant experience

Background in a trade or service industry (electrical plumbing HVAC etc.) highly preferred

College education preferred

Strong written and verbal communication skills

Highly organized able to manage competing priorities and multitask

Experience with ServiceTitan or similar field service software a big plus

High sense of urgency problem-solving ability and attention to detail

Hospitality mindset empathetic patient and customer-first attitude

Able to thrive in a fast-paced high-volume environment

Tech-savvy especially with iPhones Google Workspace and scheduling tools

Compensation & Benefits

Pay : $28$31 / hour depending on experience

Full benefits after 90 days including :

Health Dental and Vision Insurance

Paid Holidays

PTO and Sick Leave

401(k)

Career development & ongoing training

Opportunity for long-term role and career path in operations or admin leadership

How to Apply

Apply now at and attach your resume.

Learn more about our company at

Keywords (for Visibility) :

Dispatcher Scheduling Coordinator Customer Service CSR Executive Assistant Admin Office Coordinator Client Care Call Center Hospitality Receptionist Electrical Trades Field Service ServiceTitan Fast-Paced Problem Solver Communication Support Staff Administrative Assistant

Required Experience :

Senior IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Experience : years

Vacancy : 1

Hourly Salary Salary : 28 - 31