Program Manager - Product Engineering, Process & Delivery

For over 25 years, Sunlighten has been the leader in infrared therapy. The value we offer our customers is unparalleled and truly unique in the marketplace. We specialize in infrared saunas, validated by third party clinical trials and shown to help lower blood pressure, reduce pain, aid in weight loss and overall detoxify the body. The health and wellness industry is on pace to generate over 4 trillion dollars globally in 2020, and we have significant opportunities and plans for growth in this space.

We’re seeking a strategic and detail-oriented Program Manager to lead planning, execution, and process improvement across our global product engineering organization. This role will bring structure, visibility, and accountability to a fast-moving technology environment- driving alignment between engineering, product, and business priorities. As a central connector across teams, you’ll develop and maintain delivery frameworks, documentation standards, and operational processes that ensure every initiative runs efficiently and predictably. You’ll partner closely with our engineering leaders, and product owners to unify workflows, strengthen communication, and eliminate gaps in process across all technology functions.

The ideal candidate is a proactive leader who thrives on creating order from complexity. Someone who builds scalable systems, leads with clarity, and continuously drives improvement. You’ll have a direct impact on how our teams plan, deliver, and innovate, ensuring that Sunlighten’s products and technology operate with precision, quality, and accountability

Duties / Responsibilities :

Program & Delivery Leadership

• Drive roadmap planning and execution across global product engineering teams, ensuring alignment with business and product priorities.
• Translate strategy into actionable plans with clear milestones, dependencies, and measurable outcomes.
• Manage delivery of cadence, risk, and accountability across multiple concurrent initiatives.
• Lead quarterly planning and review cycles to maintain focus, transparency, and performance alignment.

Process Creation & Standardization

• Build and continuously improve standardized processes for program management, documentation, and delivery.
• Partner with IT and cross-functional leaders to align tools, workflows, and reporting across all technology platforms.
• Streamline communication, eliminate duplication, and improve collaboration across teams.
• Conduct regular process reviews and leverage automation to enhance efficiency and consistency.

Documentation & Governance

• Establish and enforce documentation standards for projects, decisions, and outcomes.
• Maintain centralized documentation for visibility and accountability.
• Oversee issue management and defect review processes, ensuring timely prioritization and resolution.
• Track trends, identify recurring issues, and drive improvements in product quality and QA effectiveness.

Tools & Systems Optimization

• Lead the implementation and continuous improvement of project and delivery tools that enhance transparency and predictability.
• Define standard workflows and reporting structures that support scalable growth.
• Serve as a champion for agile and delivery of best practices, ensuring tools support effective collaboration.

Cross-Functional Collaboration

• Partner with engineering, product owners, QA, IT, and several internal business teams to ensure alignment and efficient execution.
• Facilitate structured communication rhythms—standups, reviews, retrospectives, and planning sessions—across global and cross-functional teams.
• Manage change control and engineering processes to ensure effective governance and seamless delivery.

Continuous Improvement

• Identify and remove operational bottlenecks to improve delivery performance.
• Foster a culture of continuous improvement, accountability, and transparent communication.
• Mentor teams on best practices in documentation, process discipline, and agile delivery.
• Lead quarterly retrospectives and lessons-learned reviews to drive measurable organizational growth.
• Other duties as discussed and assigned.

Requirements

• 10+ years of program or project management experience in software, product engineering, new product development or technology-driven environments.
• Proven success building and scaling processes in environments with evolving or limited structure.
• Strong expertise in Jira administration, agile methodologies, and cross-team coordination.
• Excellent written and verbal communication skills – able to translate complex information for both technical and non-technical audiences.
• Demonstrated ability to align diverse teams and stakeholders across multiple time zones and disciplines.
• Understanding of CI / CD and engineering workflows is preferred.
• Highly organized, detail-oriented, and proactive in identifying risks and process gaps.
• Bachelor’s degree in technical or business field; PMP, CSM, or similar certifications preferred but not required.

Benefits

• Opportunity to work in a collaborative and innovative environment.
• Career growth opportunities in a market leading and rapidly growing wellness technology company.
• Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays.
• Fully Equipped Fitness Center On-Site.
• Lunch Program featuring a James-Beard Award Winning Chef.
• Health (HSA & FSA Options), Dental, and Vision Insurance.
• 401(k) with company contributions.
• Profit Sharing.
• Life and Short-Term Disability Insurance.
• Professional Development and Tuition Reimbursement.
• Associate Discounts on Saunas, Spa Products and Day Spa Services.

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.