Specialist, Financial Services Collection

Wyndham Hotels & Resorts is now seeking a Specialist Financial Services Collection to join our team at the Parsippany - 22 Sylvan Way location in Parsippany New Jersey.

Why Wyndham

By joining Wyndham Hotels & Resorts you will play an integral role in our mission to make hotel travel possible for all. Youll be part of the largest hotel franchise company in the world where we strive to deliver the best value to our owners and guests. Most importantly youll be entrusted to live our unique Count on Me culture set by our core values of integrity accountability inclusive caring and fun. At Wyndham we provide all team members the opportunity to grow through best-in-class training and career development leadership training mentorship opportunities and educational support. Supporting our team members is a top priority which is why we offer competitive compensation and benefits vacation team member appreciation days workplace flexibility and much more. At Wyndham Hotels & Resorts we value and embrace a culture of diversity equity and inclusion that supports team members of all backgrounds and experiences. We cant wait to welcome you!

The Role

This position will manage specific finance functions related to the collections of delinquent receivables in order to maintain WHR cash flow. The qualified candidate will work closely with franchisees Operations Support Field Operations and Brand Leadership ensuring that franchisees financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but not limited to collection calls; resolving past due accounts; negotiating and preparing payment plans; fielding incoming calls and responding to emails; researching disputes and payment history / applications for accuracy; and recommending accounts for next collection steps. Additionally this position is required to identify and resolve financial issues as well as communicate such issues to the team leads on a timely basis. As part of the customer service delivered to the franchisees the position will at times be required to train users on the use of Wynpay and Wyndham Community for their invoices backup and reporting revenues.

What youll do

• Perform collections calls in an effort to resolve past due accounts to maintain WHR cash flow. Job requirements include but are not limited to improving the A / R aging improving DSO and maintaining overall A / R integrity. Facilitate payments from past due accounts or recommend account for next steps in collection process.
• Provide superior customer service to WHR customers. Research identify and resolve financial issues. Follow up on all promised payments. Acquire and review financial documents and operating statistics to negotiate payment plan agreement to secure payment on delinquent receivables.
• Train users on Wynpay and Wyndham Community for invoice backup purposes. Work with franchisees to resolve their finance related questions and disputes.

Youll be successful if you have

Required Qualifications / Experience

Company Overview

Wyndham Hotels & Resorts is the worlds largest hotel franchising company by the number of properties with approximately 9200 hotels across over 95 countries on six continents. Through our network of approximately 872000 rooms appealing to the everyday traveler Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany N.J. with offices around the world in London Shanghai Buenos Aires Dubai and more Wyndham employs more than 2000 corporate team members worldwide who are dedicated to the Companys mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham La Quinta Ramada Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture commitment to flexibility and core values of Integrity Accountability Inclusivity Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location : Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey07054

Employment Status : Full-time

Compensation & Benefits

For U.S. based positions only the expected pay range for this position is $54000 - $60000annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location background experience and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting motivating and retaining talented team members who align with our companys core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include :

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our BenefitsPage. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 12 / 31 / 2025.

Required Experience :

IC

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 54000 - 60000