Business Technology Manager / Agent Experience & Technology

We are Farmers!

We are more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business it's our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com / careers / corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace : Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Responsible for the development of new and revised systems and procedures for major technology projects to assure business requirements are met. Serves as a liaison with functional departments to assure successful regional, field and / or contact center implementations. Actively seeks ways to apply technology to business processes, including analysis and reporting of data and other sales metrics. Research and provide information on technical trends and competitive practices relative to the business. Responsible for research, planning, and deployment projects for all companies of the Farmers Insurance Group; insures proper development and maintenance of all field staff and agent technology / process standards; insures that proper capacity reporting and planning takes place for all short and long term planned and proposed projects. Assists the Business Technology Director in coaching, guiding and developing other personnel as assigned.

What You'll Do

• Coordinate the development and introduction of the various phases of technology.
• Responsible for all related activities required for optimizing the service delivery process (problem management, service delivery reports, customer satisfaction surveys, web content development, etc.)
• Coordinates with business partners to recommend solutions to meet business goals and objectives.
• Responsible for assisting other departments in the development and implementation of technical strategies and plans using technology; responsible for developing technical project plans for implementation of new systems.
• Assists in the gathering and analyzing of data and metrics to determine project success and makes recommendations to improve success.
• Develops a partnership with the business partners to communicate and clarify requirements.
• Contributes to the development of long-range business plans and ensure products and services are aligned with business needs.
• Evaluates vendor proposals for the acquisition of computer systems and technical services for applicability; and assists in the coordination of vendor technical involvement in the planning, installation, and implementation of systems / processes.
• Provides regular written and verbal status reports on all new and ongoing projects.
• Responsible for maintaining the quality control of projects, such as actions, issues, minutes, anomalies, PSTs, problems, change, and risk.
• Responsible for insuring the proper development of methods and practices for effective control and management of systems.
• Provides senior level oversight / support of field Sales Productivity Specialists or other team members as appropriate to the business unit.

What You'll Bring

Special Skills Requirements

Education Requirements

Physical Environment

Job duties are normally performed in a climate-controlled office environment. Job occasionally requires trips to vendors.

Physical Actions

Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and / or carrying 20 lbs. Maximum, bending, talking, hearing, reaching and driving.

Benefits

o CA Only : $106,560 - $169,950

o CO Only : $99,920 - $146,520

o HI / IL / MN / VT Only : $99,920 - $156,750

o MA Only : $99,920 - $156,750

o DC / NJ / NY / OH Only : $99,920 - $169,950

o Albany County, NY / Cleveland, OH : $106,560 - $146,520

o WA Only : $99,920 - $178,125

Job Location(s) : R_US - United States

Anticipated application deadline : At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer / employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com / careers / corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only : Residents who prefer not to provide their address click here to submit your resume via email : careers@farmers.com

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