Clinical Appointment Specialist / Ambulatory Scheduling

Children's Hospital & Medical Center - OmahaOmaha, NE

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Essential Functions

Patient Scheduling
Schedule radiology exams across hospital services using provided systems, ensuring operational efficiency and excellent customer service. Confirm appointment details with patients, aligning with clinical availability. Accurately document all scheduling activities. Provide clear exam preparation instructions to patients and provider offices. Address pre-service questions and concerns from families. Coordinate with providers, office staff, anesthesia teams, nursing leadership, and access staff. Adhere to departmental scheduling protocols. Arrange sedation / general anesthesia appointments with Radiology Nursing and Surgical Services. Coordinate multi-departmental imaging exams for seamless patient experiences. Manage urgent same-day imaging requests. Serve as the primary liaison for provider offices on imaging orders and scheduling. Handle additional tasks like In Basket messages, work queues, reschedule requests, and orders (electronic, faxed, written). Document personalized patient information (e.g., mobility needs, anxieties) in the EHR.
Digital Platform Enrollment
Assist patients with enrollment in Childrens Nebraska digital communication and wayfinding platforms. Offer user-friendly guidance on setup, features, troubleshooting, and navigation. Proactively suggest improvements to workflows and digital tools.
Customer Service
Maintain Childrens Nebraska customer service standards and a professional demeanor. Resolve scheduling inquiries promptly and courteously. Provide information on appointment times, provider availability, and locations; facilitate follow-up when needed.
Compliance & Adherence
Document all interactions, scheduling details, and enrollment activities in the EHR. Maintain confidentiality and comply with HIPAA and hospital policies. Follow scheduling guidelines, templates, decision trees, and phone metrics.
Quality Assurance and Continuous Improvement
Identify opportunities to improve scheduling workflows and contribute to discussions on enhancing the patient scheduling experience. Report issues or trends in patient calls, such as recurring technical issues, to Scheduling Leadership for potential process improvements.

Education Qualifications

Associate's Degree from an accredited college or university in Radiologic Technology and / or Sonography Required and

Bachelor's Degree from an accredited college or university in Radiologic Technology and / or Sonography Required

Experience Qualifications

Minimum of 5 years of clinical experience Required and

EPIC experience Preferred

Skills and Abilities

Strong communications, organizational, and problem-solving skills Pursues making great experiences extraordinary Be proactive and creative in creating personalized connections to patients and their families Excellent customer service and interpersonal skills with a patient-centered approach A desire to care greatly for children Ability to manage a high volume of calls and multi-task in a face paced environment Technical aptitude for assisting patients with digital platforms and troubleshooting, and problem-solving skills, with attention to details.

Licenses and Certifications

R) ARDMS or ARRT - Radiographer Required or

S) - ARDMS or ARRT - Sonography Required and

BLS - Basic Life Support Required

Childrens is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.

serp_jobs.job_alerts.create_a_job

Scheduling Specialist • Omaha, NE