Call Center Operations Specialist

Hilton Grand VacationsHonolulu, HI, US

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Call Center Operations Specialist

As a Call Center Operations Specialist, you will provide analytical and operational support to Call Center Management in order to meet monthly marketing targets.

HERE'S WHY YOU'LL LOVE IT HERE!

We offer an excellent benefits package to our full-time Team Members that include :

Pay rate is $24 per hour
Medical, Dental, and Vision insurance from Day One
Financial Wellness 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

SCHEDULE DETAILS :

Our Call Center Operations Specialist will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE :

Responsible for crafting performance reports, implementing standard operating procedures, campaign management and reporting, and general analytical support of strategic business decisions along with tracking performance

Provide analysis of reports and collaborates with partners to develops and maintain strategic performance objectives and address areas of opportunity

Serves as the point person in managing and distribution of leads daily as well as review processes to improve efficiencies

Facilitates team member on boarding and training for team members

Completes other administrative duties and tasks, as assigned by management

Maintain perspective on system functionality, call flow, content, quality assurance, challenges and opportunities.

Assist in Inventory Management and assess processes and results to ensure maximum efficiency of hotel and resort inventory

Serves as the point person in managing and distribution of leads on a daily basis. Also, reviews processes / results to maximize efficiencies.

What are we looking for.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience :

High School Diploma / GED

Able to work flexible schedules including mornings, evenings, weekends and holidays

Minimum 1 year experience in marketing analysis, revenue management, campaign management or experience in similar field

Manage multiple tasks and assignments in a timely manner, and demonstrate strong social skills in a fast paced work environment

Preferred candidate to be located in Hawaii

It would be conducive in this position for you to demonstrate the following capabilities and distinctions :

Prior experience working with VOICE and Salesforce

Previous timeshare experience

Identifies and analyzes employee performance problems and works with operational leaders to determine on-going training needs, and implements solutions

Assist in the definition, documentation, and implementation of standard operating procedures, policies and procedures

Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the users.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Call Center Specialist • Honolulu, HI, US