Senior Clinical Administrative Coordinator

Telehealth Customer Service Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing Together.

This position is full-time (40 hours / week) Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9 : 00am-8 : 00pm CST (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime.

We offer 1-1.5 weeks of paid training. The hours during training will be 8 : 00 am to 4 : 30 pm CST, Monday-Friday. Training will be conducted virtually from your home.

Primary Responsibilities :

• Make calls to qualified members to provide information and answer questions about health plan programs.
• Provide "best-in-class" customer service to enrollees.
• Meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
• Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs.
• Effectively engage members that either qualify for our programs or are interested in learning more about what is offered.
• Accurate documentation of consumer interaction.
• Appropriately follow all processes and procedures.
• Maintain engagement with all the customer requests to ensure high quality of customer service.

Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility to work evening hours will also be required.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Telecommuting Requirements :

Soft Skills :

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00-$35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.