Product Director, Customer Experience & APP Marketing, IMAAVY

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function : Marketing

Job Sub Function :

Advertising & Promotions

Job Category : Professional

All Job Posting Locations :

Horsham Pennsylvania United States of America

Job Description :

Johnson and Johnson is recruiting for a Product Director Customer Experience and APP Marketing IMAAVY to be located in Horsham PA.

About Immunology

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Director Customer Experience & APP Marketing is a core member of the brand team accountable for shaping and delivering patient media APP and patient care team strategies. They will be responsible for partnering with PECS advocacy and the communications teams to drive our strategy and advance the patient experience including in close partnership with our Autoantibody Clinical Educator (ACE) team. This position reports to the GPD of Customer Experience & Access Marketing.

Key Responsibilities

The PD will be directly responsible for patient care team experience and all aspects of patient media. They will also be the key brand point for PECS communication and advocacy.

Develop and implement materials for patient care teams and ACE in-services

Partner with Nurse Navigator and Caregiver PECS teams to ensure alignment with brand strategy across all materials and services and deliver nurse navigator and caregiver pull-through messaging materials and field direction / communications

Serve as brand communications lead.

Enhance and execute on patient CRM strategy

Help to diagnose barriers within the patient care teams and drive urgency in partnership with ACEs PECS address them

Lead development of APP tactics and pull through partnering with HCP team as needed

Manage the agency of record and other specialty agencies to drive close collaboration and integration of strategies and tactics

Patient NPP lead

Experience and Skills :

Required

A minimum of a Bachelors degree is required. Postgraduate qualification PhD MBA or other graduate degree is strongly preferred.

A minimum of 7 years of business experience with a minimum of 3 years of marketing experience in the healthcare or pharmaceutical industry is required.

Experience translating customer insights into marketing tactics.

Demonstrated ability to partner and work with multiple agencies / vendors and cross-functionally

Ability to manage multiple demands and priorities on time lead teams gain alignment and drive decision making is required.

Strong verbal and written communication skills

A demonstrated track record of garnering leadership support driving to decision and strong execution.

Preferred :

Prior pharmaceutical launch experience.

Rare disease or neurology experience.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Required Skills : Preferred Skills :

Brand Marketing Brand Positioning Strategy Communication Customer Centricity Customer Intelligence Data Analysis Data-Driven Decision Making Data Savvy Execution Focus Financial Analysis Organizing Presentation Development Product Development Lifecycle Product Improvements Product Management Product Portfolio Management Product Strategies Stakeholder Management Strategic Thinking Technical Credibility

Required Experience :

Director

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Fireworks,User Research,UI,Axure,Experience Design

Employment Type : Full-Time

Experience : years

Vacancy : 1